Cannot generate log file

Hi, a user is trying to generate log files but it keeps looping on “Generating log file”:

I have Flushdb and flushall in redis-cli.
Updated kolibri from v014.05 ro v0.14.6 rebooted the server.

Cache]
CACHE_BACKEND = redis
CACHE_REDIS_MAXMEMORY = 9000000

When I logged in it showed me the same screen as above “Generating log file”.

Here is a copy of the kolibri.txt file - I hope you can find useful information:

Looking forward to hearing from you soon. Thanks so much!

Technical details

  • Kolibri version: v0.14.6
  • Operating system: Ubuntu 18.04
  • Browser: Chrome