Downloading task is not completing, it's stuck at 100%

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Kolibri not completing
Kolibri not completing1366×768 67.6 KB

Content is downloading upto 100% but after that it’s not getting completed even after an hour of waiting. The problem started from yesterday.

Solution Tried;
I’ve uninstalled, re-installed Kolibri, Disabled Anti-virus, Restarted PC but those didn’t solve the issue. Any help is much appreciated. Thanks.

PART OF LOG FILE;

INFO 2020-02-04 10:35:40,639 cherrypy.access.112601464 127.0.0.1 - - “GET /content/storage/3/f/3fe3930215cac218a16de368956a1a33.png HTTP/1.1” 200 42008 “http://127.0.0.1:8080/en/learn/” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362”
INFO 2020-02-04 10:35:40,662 cherrypy.access.112601464 127.0.0.1 - - “GET /content/storage/d/e/de23c43197131e83efa3afbe5568a203.png HTTP/1.1” 200 41860 “http://127.0.0.1:8080/en/learn/” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362”
INFO 2020-02-04 10:35:40,669 cherrypy.access.112601464 127.0.0.1 - - “GET /content/storage/9/0/907d166e6468906c4554d513d66048f6.png HTTP/1.1” 200 53277 “http://127.0.0.1:8080/en/learn/” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362”

2

Hi @Pritam,

Thank you for reporting the issue, and sorry for the late reply! From the log included in this post, I don’t see errors that could lead to the issue you were having. However, you issue sounds similar to this issue here: https://github.com/learningequality/kolibri/issues/6502. We have a fix to the specific issue in Kolibri 0.13.1 that was released last Friday. Do you mind trying upgrading your Kolibri to 0.13.1 and checking if it helps fix your issue? You can find the latest Kolibri release here: https://learningequality.org/download/. Please feel free to let us know if your issue still exists after upgrading Kolibri to 0.13.1. Thank you so much!

3

Hi @lingyi,

Thanks for your response. I’ve upgraded Kolibri to the latest version.
But I’m still facing the same issue on bundle downloads, like whenever I’m selecting two or more channels or two or more chapters in the same channel for import from online, it’s getting stuck at 100%.
I think it’s a bug, hopefully it will be resolved in the future updates. Thanks for your efforts.

{
“request”: {
“path”: “/api/device/deviceinfo/”,
“params”: {
“1582203680411”: 1582203680411
},
“headers”: {
“Content-Type”: “application/json”,
“Accept”: “application/json, application/json;q=0.8, text/plain;q=0.5, /;q=0.2”,
“X-CSRFToken”: “jpqvkxHGzPKqHz8NaKpqVjDz4qAXeKpSeWbhyiJn78pjGOuyq97AC2OvdsZw5jEo”
},
“method”: “GET”,
“canceled”: false
},
“url”: “/api/device/deviceinfo/?1582203680411=1582203680411”,
“raw”: {},
“status”: {
“code”: 500,
“text”: “Internal Server Error”
},
“headers”: {
“Content-Length”: “27”,
“Content-Type”: “text/html”,
“Date”: “Thu, 20 Feb 2020 13:03:08 GMT”,
“Server”: “0.0.0.0”,
“Vary”: “Cookie”,
“X-Frame-Options”: “SAMEORIGIN”
},
“entity”: “

Server Error (500)

”
}
4

Thank you for the report and sorry that you are encountering these issues. Other users are experiencing this as well and we are investigating.

Tracking in issue #6602

5

Hi @Pritam,

Sorry for the late reply. Could you please send us your log files so that we can check what could be the issue in the backend? This documentation explains where to find the log files. Thank you so much!