For context: Kate (in contact via e-mail) downloaded Kolibri and went through the set up steps and now is wanting to create a new superadmin account. I had advised trying the command line steps to create a new super admin account, or to uninstall and reinstall Kolibri and she’s still having some challenges. The description of her problem is below:
I have read through the documentation and tried all these actions prior to reaching out to bother you. Initially I signed up as a Learner as I wanted to see it from the students’ perspective. I’ve tried uninstalling the App (dumping it into the garbage, emptying the garbage, shutting down and restarting my Mac) numerous times and then downloading the app again. Each time, when I reopen it, I no longer get the original Initial Set Up sign in options menu that I saw in my original sign in. All I see is the screenshot below. I’ve tried signing in with new user name log in as well and I am only allowed the Learners view;; I do not have a tab for “Users” or “Lessons” etc. I have not had success working the documentation in Terminal either. It is recognizing my laptop as the original facility even after dumping the App and reinstalling, and I seem stuck in the Learner mode.
Uninstalling the user’s data has to be done separately from uninstalling the application. This is because uninstalling Kolibri keeps the data. People should be able to reinstall Kolibri without losing their database and gigabytes of downloaded channel contents.
In order to delete the user data of Kolibri and start over from scratch, locate the .kolibri folder that contains the Kolibri database and delete the entire folder. The folder’s location is displayed in Device Info.
We are not able to locate the .kolibri folder. Our documentation shows us that we should see this through the pathway Mac (Home)/Users/katelapides/.kolibri/db.sqlite3 but there is no .kolibri folder visible…
Dear Benjamin,
My situation is almost the same as that of Laura, which i saw you fixed quickly.
I am managing different Rachel Plus devices at different schools. Some admins create admin accounts and forgot the username and passwords and some did not create a username or password. Now i cannot access Kolibri on their Rachel Plus devices. I tried this command several times but it does not work. kolibri manage createsuperuser from Putty.
I recommend you open a new topic for this issue. Please share the output of the command you’re running, and as much detail as possible regarding the provisioning of Kolibri, such as what version you’re using and if you know that there’s already a superuser for the device.
