We have a relatively large Organization set up within the KA Lite Hub and have been performing monthly syncs of the data from ten devices.
We’ve attempted to use the Export Data feature (both at the Organization level, as well as down as deep as Facility/Group-specific data, and have been receiving time out errors during these attempts. Every attempt has been met with page time out errors.
When we attempt the same operations on the RACHEL devices and through the KA Lite Manage tab, the operations take a considerably long time (a minute or more) but they do complete.
From what I can tell, these operations just take too long for the KA Lite Hub to handle and the page request times out before the data export can produce the .csv file. Is there anything that can be done to address this on the KA Lite Hub?