Operating System (e.g. Windows, MacOS, Linux): Windows 10 Browser (e.g. Chrome, Firefox, Safari): Chrome Channel (Name of the channel you were working on): English1 Description of problem: Can not upload an html zip file.

Hey there k2edutech, I think we’ll need a bit more information to better help so I have a few questions: Can you check your storage space? You can do this by clicking your username at the top of the screen, then going to Settings. Then, there will be a Storage tab. If you’re low on storage that ma…

Hi Jacob, Yes, I have enough space, only 11% is used right now, and the zip file has the index.html. The attachment image shows the Debug Console output. Regards K2edutech [SushiChef-upload-Error-2.JPG]

Thanks for the additional information. I think that the confusion might be in the second part that you underlined. Ricecooker will not upload a file that already exists which is why it says new there. Are you not seeing the file you’ve uploaded reflected in the channel ? My colleague @blaine menti…

I was trying to load a new file, which the script is not loading. I’d like to clear some of the existing files to start anew. I tried the command “–update” in the Config file (shown below), but it did not remove the existing files. Since the script is not working for me, can I add an HTML5 zip file…

Hi @k2edutech , I’ve altered your last post. Please be advised that this forum is publicly accessible, and sharing sensitive information like your API token isn’t appropriate. You’re correct that you need the --update flag, as it’s mentioned in the documentation . Also, that same documentation has s…

Hi Blaine, You wrote " and the staging version is only accessible through a special URL output at the end of the script". What is the “special URL”? I go to my Studio account to see the changes in the channel, as shown below. You wrote "So to clarify, you’re seeing that it did not remove the files…

Hi @k2edutech , I’ve directly messaged you the special URL. The last output in your first screenshot shows this URL I do see files staged in your ‘English tst’ channel If you’ve recently updated your version of ricecooker, you may have received updates to it. We have internal team members using it …

Hi @k2edutech , Are you still experiencing issues? Regards, Blaine

Can not upload html zip file

Support Studio

k2edutech March 20, 2023, 2:05pm 8

I ran a test run, but I got an error message “500 Server Error”, as shown below. What is this error about?

K2edutech

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Can not upload html zip file

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