Upload Issues in Studio

Support Studio
1

Operating System (e.g. Windows, MacOS, Linux): Mac

Browser (e.g. Chrome, Firefox, Safari): Chrome safari

Channel (Name of the channel you were working on): YUMI Lainim Level 1

Description of problem:

Kolibri Studio file uploads have stopped working today. I have 19.5 GB free storage. I previously uploaded videos successfully to the same channel. Now when I select or drag an MP4 into the uploader, nothing happens at all. I have tested Safari and Chrome, including small files, with the same result. Is there currently an issue with Studio uploads?

2

Hi @pushpa,

Sorry to hear you are having issues here. I am not immediately replicating the issues you are seeing - if you are able to open the developer console and look for any output there that might shed more light that would help.

I am also not immediately discovering your channel in a search - could you use the direct messaging feature of this site to share the id with me?

Kind Regards,

Richard

3

Hi @richard ,

I have sent you the error screenshot and the channel code separately, can you please have a look as we are unable to upload anything.

Any response/ help is much appreciated.

Kind regards,

Pushpa

4

Hi @pushpa,

We’re deploying a fix for this issue - apologies for the inconvenience. It should be available shortly!

Kind Regards,

Richard

5

Thanks for the swift response, Richard.

6

I think the fix should be live now, apologies again for the error.

7

@richard ,

Thanks a ton! Its fixe now :slight_smile:

Our community from Papua New Guinea says a big “Thank You” :slight_smile:

Warm regards & Gratitude,

Pushpa