Connection issue with Windows 2008 and network shared drives

Copied from e-mail: “We are running Kolibri on a windows 2008 r2 server. The C drive cannot be shared w/ the network and currently are installing to the D:/ drive. It is possible to access kolibri on the install machine but despite many attempts external PC’s cannot connect. I have tried making an options.ini file to change port but this turned out to not be the issue. When I install the software on any other PC that is not the server, connection works smoothly with other computers on the network. I was wondering if there is any documentation or tips to get this working on the 08 windows server D drive. I did not see this in the Kolibri documentation but I apologise if it is in there I and I missed it. Thanks, Joe”

It would be great if we can get the kolibri.log file (or kolibri.txt file if they are using 0.12.4) to see if there are any errors.

OK, there are some seriously worrying words in there, starting with “The C drive cannot be shared with the network”!
For starters, you never share the C: drive of a server. Never at all. The level at which this request is starting makes me wonder if this is something as simple as the Kolibri web server not having been unblocked on the server’s firewall? I’m at this stage inclined to hazard a guess that the connectivity issues are related to Windows Server, and not Kolibri. Also, Server 2008 R2 will become unsupported in January 2020, so is not a good platform on which to build.

You are right in that I’m inexperienced in IT. I can’t really do anything about upgrading the server at the moment. I never attributed the connection issues to Kolibri as I’ve been able to get the software to run on everything that isn’t the server. I checked the firewall and nothing stuck out to me but again, I am inexperienced. Do I need to create a new rule for the software? Below are the log files

Kolibri
INFO 2019-07-10 09:51:47,194 apps Running Kolibri with the following settings: kolibri.deployment.default.settings.base
INFO 2019-07-10 09:51:47,802 vacuumsqlite Sqlite database Vacuum finished.
INFO 2019-07-10 09:51:47,818 cli Running ‘kolibri start’ as daemon (system service)
INFO 2019-07-10 09:51:47,880 cli Kolibri running on:

INFO 2019-07-10 09:51:47,880 cli Going to daemon mode, logging to C:\Users\Administrator.EDUMIA.kolibri\logs\kolibri.txt
INFO 2019-07-10 09:51:47,911 ping Attempting a ping.
INFO 2019-07-10 09:51:47,974 vacuumsqlite Sqlite database Vacuum finished.
INFO 2019-07-10 09:51:47,974 vacuumsqlite Next Vacuum at 3AM local server time (in 1028.2 minutes).
INFO 2019-07-10 09:51:48,442 utils Started new JOBCHECKER thread ID#eef85bc0008646c590bfa6b72f998a2d
INFO 2019-07-10 09:51:48,598 annotation Updating num_coach_content on existing channels
INFO 2019-07-10 09:51:48,598 server Starting Kolibri 0.12.5
INFO 2019-07-10 09:51:52,716 ping Ping succeeded! (response: {‘messages’: [], ‘id’: 275228})
INFO 2019-07-10 09:51:53,324 ping Sleeping for 1440.0 minutes.
INFO 2019-07-10 09:51:53,777 cherrypy.error ENGINE Bus STARTING
INFO 2019-07-10 09:51:53,995 cherrypy.error ENGINE Serving on http://0.0.0.0:8080
INFO 2019-07-10 09:51:53,995 cherrypy.error ENGINE Bus STARTED
INFO 2019-07-10 09:59:05,751 apps Running Kolibri with the following settings: kolibri.deployment.default.settings.base
INFO 2019-07-10 09:59:06,344 vacuumsqlite Sqlite database Vacuum finished.
INFO 2019-07-10 09:59:06,344 cli Running ‘kolibri start’ as daemon (system service)
INFO 2019-07-10 09:59:06,406 cli Kolibri running on:

INFO 2019-07-10 09:59:06,406 cli Going to daemon mode, logging to C:\Users\Administrator.EDUMIA.kolibri\logs\kolibri.txt
INFO 2019-07-10 09:59:06,437 ping Attempting a ping.
INFO 2019-07-10 09:59:06,469 vacuumsqlite Sqlite database Vacuum finished.
INFO 2019-07-10 09:59:06,469 vacuumsqlite Next Vacuum at 3AM local server time (in 1020.8833333333333 minutes).
INFO 2019-07-10 09:59:06,734 utils Started new JOBCHECKER thread ID#4429adf4304b4e4c9f5ff6cbb7645fa1
INFO 2019-07-10 09:59:06,827 annotation Updating num_coach_content on existing channels
INFO 2019-07-10 09:59:06,827 server Starting Kolibri 0.12.5
INFO 2019-07-10 09:59:11,149 ping Ping succeeded! (response: {‘id’: 275236, ‘messages’: []})
INFO 2019-07-10 09:59:11,741 ping Sleeping for 1440.0 minutes.
INFO 2019-07-10 09:59:11,991 cherrypy.error ENGINE Bus STARTING
INFO 2019-07-10 09:59:12,209 cherrypy.error ENGINE Serving on http://0.0.0.0:8080
INFO 2019-07-10 09:59:12,209 cherrypy.error ENGINE Bus STARTED
INFO 2019-07-10 09:59:35,007 cherrypy.access.126838152 10.128.0.3 - - “GET /static/assets/fonts/noto-common.css?v=0.12.5 HTTP/1.1” 200 107426 “http://10.128.0.3:8080/en/user/” “Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36”
INFO 2019-07-10 09:59:35,011 cherrypy.access.126838152 10.128.0.3 - - “GET /static/assets/fonts/noto-subset.en.css?v=0.12.5 HTTP/1.1” 200 23332 “http://10.128.0.3:8080/en/user/” “Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36”
INFO 2019-07-10 09:59:35,051 cherrypy.access.126838152 10.128.0.3 - - “GET /static/default_frontend/default_frontend0.12.5.css HTTP/1.1” 200 15635 “http://10.128.0.3:8080/en/user/” “Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36”
INFO 2019-07-10 09:59:35,116 cherrypy.access.126838152 10.128.0.3 - - “GET /static/user_module/user_module0.12.5.css HTTP/1.1” 200 1182 “http://10.128.0.3:8080/en/user/” “Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36”
INFO 2019-07-10 09:59:35,150 cherrypy.access.126838152 10.128.0.3 - - “GET /static/user_module/user_module-0.12.5.js HTTP/1.1” 200 22903 “http://10.128.0.3:8080/en/user/” “Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36”
INFO 2019-07-10 09:59:35,198 cherrypy.access.126838152 10.128.0.3 - - “GET /static/assets/fonts/noto-full.en.modern.css?v=0.12.5 HTTP/1.1” 200 2530 “http://10.128.0.3:8080/en/user/” “Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36”
INFO 2019-07-10 09:59:35,209 cherrypy.access.126838152 10.128.0.3 - - “GET /static/default_frontend/default_frontend-0.12.5.js HTTP/1.1” 200 334783 “http://10.128.0.3:8080/en/user/” “Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36”
INFO 2019-07-10 09:59:36,324 cherrypy.access.126838152 10.128.0.3 - - “GET /static/background.jpg?0.12.5-Default%20theme-1 HTTP/1.1” 200 211311 “http://10.128.0.3:8080/en/user/” “Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36”
INFO 2019-07-10 09:59:45,825 cherrypy.access.126838152 10.128.0.3 - - “GET /static/facility_management_module/facility_management_module0.12.5.css HTTP/1.1” 200 687 “http://10.128.0.3:8080/en/facility/” “Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36”
INFO 2019-07-10 09:59:45,899 cherrypy.access.126838152 10.128.0.3 - - “GET /static/facility_management_module/facility_management_module-0.12.5.js HTTP/1.1” 200 38710 “http://10.128.0.3:8080/en/facility/” “Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36”

Daemon
e[37mINFO Attempting a ping.e[0m
e[37mINFO Sqlite database Vacuum finished.e[0m
e[37mINFO Next Vacuum at 3AM local server time (in 1020.8833333333333 minutes).e[0m
e[37mINFO Started new JOBCHECKER thread ID#4429adf4304b4e4c9f5ff6cbb7645fa1e[0m
e[37mINFO Updating num_coach_content on existing channelse[0m
e[37mINFO Starting Kolibri 0.12.5e[0m
e[37mINFO Ping succeeded! (response: {‘id’: 275236, ‘messages’: []})e[0m
e[37mINFO Sleeping for 1440.0 minutes.e[0m
e[37mINFO ENGINE Bus STARTINGe[0m
e[37mINFO ENGINE Serving on http://0.0.0.0:8080e[0m
e[37mINFO ENGINE Bus STARTEDe[0m
e[37mINFO 10.128.0.3 - - “GET /static/assets/fonts/noto-common.css?v=0.12.5 HTTP/1.1” 200 107426 “http://10.128.0.3:8080/en/user/” "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36"e[0m
e[37mINFO 10.128.0.3 - - “GET /static/assets/fonts/noto-subset.en.css?v=0.12.5 HTTP/1.1” 200 23332 “http://10.128.0.3:8080/en/user/” "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36"e[0m
e[37mINFO 10.128.0.3 - - “GET /static/default_frontend/default_frontend0.12.5.css HTTP/1.1” 200 15635 “http://10.128.0.3:8080/en/user/” "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36"e[0m
e[37mINFO 10.128.0.3 - - “GET /static/user_module/user_module0.12.5.css HTTP/1.1” 200 1182 “http://10.128.0.3:8080/en/user/” "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36"e[0m
e[37mINFO 10.128.0.3 - - “GET /static/user_module/user_module-0.12.5.js HTTP/1.1” 200 22903 “http://10.128.0.3:8080/en/user/” "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36"e[0m
e[37mINFO 10.128.0.3 - - “GET /static/assets/fonts/noto-full.en.modern.css?v=0.12.5 HTTP/1.1” 200 2530 “http://10.128.0.3:8080/en/user/” "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36"e[0m
e[37mINFO 10.128.0.3 - - “GET /static/default_frontend/default_frontend-0.12.5.js HTTP/1.1” 200 334783 “http://10.128.0.3:8080/en/user/” "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36"e[0m
e[37mINFO 10.128.0.3 - - “GET /static/background.jpg?0.12.5-Default%20theme-1 HTTP/1.1” 200 211311 “http://10.128.0.3:8080/en/user/” "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36"e[0m
e[37mINFO 10.128.0.3 - - “GET /static/facility_management_module/facility_management_module0.12.5.css HTTP/1.1” 200 687 “http://10.128.0.3:8080/en/facility/” "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36"e[0m
e[37mINFO 10.128.0.3 - - “GET /static/facility_management_module/facility_management_module-0.12.5.js HTTP/1.1” 200 38710 “http://10.128.0.3:8080/en/facility/” "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36"e[0m