I have two centres the ones who are using the servers after upgrading to kolibri v0.11.1. This ia a message from one of our centers: She is saying that content is loading slow and as soon as multiple user x10 + starts logging in content takes long to load, clients get a message disconnected from server then reconnects them again…; below is from 1 client:
“As soon as every child lock in, the sign in take longer as usual to go to lessons. If go to lesson then the child only work for 10 min after that the screen shows refresh an we do press refresh but then it goes on an on until it go back to the menu. Some continue to restart over an over again and in the mean time at the bottom there it show disconnected from server 00:00 an after 5 sec it comes back and say reconnected in server 00:00 But the children cannot do work proper at all its a nightmare.”
from another client:
“the headaches continue though. everything is very slow to load and the tablets keep losing connection to the server”…“been loading for ages…” …"“disconnected to server”… etc… he sent me some screen shots.
please advise if there is any specific commands i can run to diagnose this issue, to get more information about this issue… Please note that these server has been working fine for the past few months since they started using them.
Looking forward to your reply.
Thank you kindly.