# \[RESOLVED\] Studio publishing stuck, can't cancel it

**URL:** <https://community.learningequality.org/t/resolved-studio-publishing-stuck-cant-cancel-it/2107>\
**Category:** Studio\
**Created:** [August 19, 2021, 8:05am UTC](https://community.learningequality.org/t/resolved-studio-publishing-stuck-cant-cancel-it/2107 "2021-08-19T08:05:53Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![eriklonnroth](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/eriklonnroth/32/310_2.png) [@eriklonnroth](https://community.learningequality.org/u/eriklonnroth)\
**Post date:** [August 19, 2021, 8:05am UTC](https://community.learningequality.org/t/resolved-studio-publishing-stuck-cant-cancel-it/2107/1 "2021-08-19T08:05:54Z")

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Browser (e.g. Chrome, Firefox, Safari): Chrome

Channel (Name of the channel you were working on): fifan-takup

Description of problem:  
Yesterday I started publishing our channel and it’s been stuck on 0% until today. Worse, when I try to stop publishing it won’t let me - it just goes back to showing publishing.  
First it’s publishing:

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/1X/ac20ef6b0274832ad84d9fd8e8fe4cceec1634ac.png)

Then I click stop task:

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/1X/e70fee1891e1662a701c026f5a11ac156927f31a.png)

Then the page reloads but the publishing progress bar is still showing:

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/1X/43bb8d53be3683e1b384359e4da67a41b2e5abfc.png)

We are unable to do any other work on Studio until this issue is resolved.  
Any ideas how we can interrupt this publishing process?  
Thanks  
Erik

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**Author:** ![richard](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/richard/32/10_2.png) [@richard](https://community.learningequality.org/u/richard)\
**Post date:** [August 19, 2021, 2:25pm UTC](https://community.learningequality.org/t/resolved-studio-publishing-stuck-cant-cancel-it/2107/2 "2021-08-19T14:25:47Z")

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Hi @eriklonnroth ,

Sorry for the issue here. Looks like when the publishing task got cancelled the ‘publishing’ flag was never removed from the channel.

I’ve reset it on the backend, so you should be able to access the channel as usual.

Apologies for the inconvenience.

Kind Regards,  
Richard

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**Author:** ![eriklonnroth](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/eriklonnroth/32/310_2.png) [@eriklonnroth](https://community.learningequality.org/u/eriklonnroth)\
**Post date:** [August 24, 2021, 1:37pm UTC](https://community.learningequality.org/t/resolved-studio-publishing-stuck-cant-cancel-it/2107/3 "2021-08-24T13:37:05Z")

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Hi @richard, thanks for resetting the publishing flag. our latest problem is that publishing is excruciatingly slow and eventually grinds to a halt (e.g. it’s been running for 8+ hours and is stuck on 14%). Any idea what’s causing this? Storage limitation? something else?

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**Author:** ![blaine](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/blaine/32/479_2.png) [@blaine](https://community.learningequality.org/u/blaine)\
**Post date:** [August 24, 2021, 5:44pm UTC](https://community.learningequality.org/t/resolved-studio-publishing-stuck-cant-cancel-it/2107/4 "2021-08-24T17:44:14Z")

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Hi @eriklonnroth,

After checking your channel, it doesn’t appear that publishing has stalled but it is progressing slowly. I saw it was at 19% just a few moments ago.

We’re continuing to investigate longer than expected channel publishing times.

Regards,  
Blaine

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**Author:** ![blaine](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/blaine/32/479_2.png) [@blaine](https://community.learningequality.org/u/blaine)\
**Post date:** [August 25, 2021, 8:56pm UTC](https://community.learningequality.org/t/resolved-studio-publishing-stuck-cant-cancel-it/2107/5 "2021-08-25T20:56:06Z")

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Hi @eriklonnroth,

It seems that an issue in our server environment was affecting Studio and tasks like channel publishing. We’ve taken action on it to resolve the issue, and in my testing it appears to have worked.

Please re-publish your channel when you get a chance and let us know if this has resolved your issue.

Regards,  
Blaine

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**Author:** ![Mazin\_Mukhtar](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/mazin_mukhtar/32/876_2.png) [@Mazin\_Mukhtar](https://community.learningequality.org/u/Mazin_Mukhtar)\
**Post date:** [December 17, 2021, 4:28am UTC](https://community.learningequality.org/t/resolved-studio-publishing-stuck-cant-cancel-it/2107/6 "2021-12-17T04:28:02Z")

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Hi @Richard we have the same problem, publishing is stuck. Can you reset it for us?

Our channel is called Assam SEBA Curriculum, the token is “tadih-sudad”
