# \[RESOLVED\] Kolibri can't sync, update or download content from Kolibri Studio **URL:** \ **Category:** Kolibri\ **Created:** [August 16, 2024, 10:12am UTC](https://community.learningequality.org/t/resolved-kolibri-cant-sync-update-or-download-content-from-kolibri-studio/3231 "2024-08-16T10:12:43Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![cjackson](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/cjackson/32/240_2.png) [@cjackson](https://community.learningequality.org/u/cjackson)\ **Post date:** [August 16, 2024, 10:12am UTC](https://community.learningequality.org/t/resolved-kolibri-cant-sync-update-or-download-content-from-kolibri-studio/3231/1 "2024-08-16T10:12:43Z")
If you have a specific technical inquiry, construct your post with the following: ## Summary Since updating to 0.17.0 a few weeks ago, I had not checked this, but today discovered that Kolibri can’t sync, update or download content from Kolibri Studio. When requesting a download of new content, the task window only shows “Waiting” as the task status and never starts the actual download. Also, there are existing channels in our local Kolibri library that have version updates, but those won’t load either. ## Technical details Version: 0.17.0 OS: Linux-6.1.21-v8±aarch64-with-glibc2.31 Python: 3.9.2 Installer: deb kolibri-server - 0.5.0-0ubuntu1 Server: nginx/1.18.0 Database: /home/pi/.kolibri/db.sqlite3 Free disk space: 625 GB Server time: Fri Aug 16 2024 11:08:53 GMT+0100 (West Africa Standard Time) Server timezone: Africa/Douala Device ID: 86a460380dbbc8ff95b31688d3694024 ---
**Author:** ![RadinaMatic](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/radinamatic/32/701_2.png) [@RadinaMatic](https://community.learningequality.org/u/RadinaMatic)\ **Post date:** [August 19, 2024, 3:02pm UTC](https://community.learningequality.org/t/resolved-kolibri-cant-sync-update-or-download-content-from-kolibri-studio/3231/2 "2024-08-19T15:02:23Z")
Hi @cjackson, we are sorry for the issues you are experiencing. According to our dev team, the task status only showing “Waiting” seems to indicate it’s a task processing issue within Kolibri. Did you try to reboot Kolibri and the device? If the issue persists, we would ask you to provide the `db.sqlite3` and `job_storage.sqlite3` files for further inspection. Stop Kolibri, compress both as a ZIP file, and try to send them as attachment at [support@learningequality.org](mailto:support@learningequality.org). In case it’s too big to go through the email, we’ll work to provide a direct upload option. ---
**Author:** ![cjackson](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/cjackson/32/240_2.png) [@cjackson](https://community.learningequality.org/u/cjackson)\ **Post date:** [September 12, 2024, 3:51pm UTC](https://community.learningequality.org/t/resolved-kolibri-cant-sync-update-or-download-content-from-kolibri-studio/3231/3 "2024-09-12T15:51:30Z")
@RadinaMatic Thanks for your follow up. Rebooting did not solve the problem. I am sending an email with download links for the requested files to the support address you provided. Thanks ---
**Author:** ![RadinaMatic](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/radinamatic/32/701_2.png) [@RadinaMatic](https://community.learningequality.org/u/RadinaMatic)\ **Post date:** [September 13, 2024, 1:14pm UTC](https://community.learningequality.org/t/resolved-kolibri-cant-sync-update-or-download-content-from-kolibri-studio/3231/4 "2024-09-13T13:14:27Z")
Thank you @cjackson, we received both files 👍🏽 One of our developers with reply with recommendations or further steps after they have reviewed the logs. Thank you for your patience! 🙏🏽 ---
**Author:** ![jredrejo](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jredrejo/32/561_2.png) [@jredrejo](https://community.learningequality.org/u/jredrejo)\ **Post date:** [September 17, 2024, 8:31am UTC](https://community.learningequality.org/t/resolved-kolibri-cant-sync-update-or-download-content-from-kolibri-studio/3231/5 "2024-09-17T08:31:03Z")
Hi @cjackson Looking at your databases the problem seems to be in the execution of tasks in your server. I see jobs have been queued for days and never started to be executed. As you’re running kolibri-server it seems it has not started correctly. Can you try, in a terminal, this command: `sudo systemctl restart kolibri-server` and check if data begins to download? Regards josé ---
**Author:** ![cjackson](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/cjackson/32/240_2.png) [@cjackson](https://community.learningequality.org/u/cjackson)\ **Post date:** [September 17, 2024, 10:36am UTC](https://community.learningequality.org/t/resolved-kolibri-cant-sync-update-or-download-content-from-kolibri-studio/3231/6 "2024-09-17T10:36:10Z")
@jredrejo Thanks for your response and directions on what to try. I’ll do that once I’m back there. I’m away for ~another week. However, I have in fact done what you indicated before sending in the files and nothing changed. Chris ---
**Author:** ![jredrejo](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jredrejo/32/561_2.png) [@jredrejo](https://community.learningequality.org/u/jredrejo)\ **Post date:** [September 17, 2024, 11:04am UTC](https://community.learningequality.org/t/resolved-kolibri-cant-sync-update-or-download-content-from-kolibri-studio/3231/7 "2024-09-17T11:04:16Z")
ok, if, after trying that command the problem persists, please do send us the files at the logs folder in the same folder where you got the database files. Regards José ---
**Author:** ![cjackson](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/cjackson/32/240_2.png) [@cjackson](https://community.learningequality.org/u/cjackson)\ **Post date:** [September 25, 2024, 1:17pm UTC](https://community.learningequality.org/t/resolved-kolibri-cant-sync-update-or-download-content-from-kolibri-studio/3231/8 "2024-09-25T13:17:16Z")
@jredrejo : I’m sending an email to [support@learningequality.org](mailto:support@learningequality.org) with a link to download the logs folder. Thanks! ---
**Author:** ![jredrejo](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jredrejo/32/561_2.png) [@jredrejo](https://community.learningequality.org/u/jredrejo)\ **Post date:** [September 27, 2024, 7:08pm UTC](https://community.learningequality.org/t/resolved-kolibri-cant-sync-update-or-download-content-from-kolibri-studio/3231/9 "2024-09-27T19:08:40Z")
hello @cjackson looking at the logs they were complaining of a p roblem in one row in your database. I’m writting here the instructions to manually fix your db but, as you already sent it to us, I can send it you back fixed if you prefer it over doing this procedure. Here we go (all the steps to be done in a terminal in your linux server): - Ensure you’ve stopped all kolibri processes: ```auto sudo systemctl stop kolibri-server sudo killall kolibri ``` 1. Move to the folder where your kolibri files are (it’ll be something like this, but it can depend on your linux installation) - `cd ~/.kolibri/` 1. Start the database tool (if it complains with something like ‘command does not exist’, do first `apt install sqlite3` ) `sqlite3 db.sqlite3` 1. Execute these three commands: ```auto delete from content_channelmetadata_included_languages where id=16; vacuum; .quit ``` 1. Now you can start kolibri-server again `sudo systemctl start kolibri-server` Please, let me know if this works or if you prefer me to send you your db Regards José ---
**Author:** ![cjackson](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/cjackson/32/240_2.png) [@cjackson](https://community.learningequality.org/u/cjackson)\ **Post date:** [September 28, 2024, 5:18pm UTC](https://community.learningequality.org/t/resolved-kolibri-cant-sync-update-or-download-content-from-kolibri-studio/3231/10 "2024-09-28T17:18:12Z")
José: that did the trick! It’s working again. Thanks so much. Chris