# \[RESOLVED\] Failed upgrade to kolibri-server 0.3.7-0ubuntu1 **URL:** \ **Category:** Kolibri\ **Created:** [November 5, 2021, 11:10am UTC](https://community.learningequality.org/t/resolved-failed-upgrade-to-kolibri-server-0-3-7-0ubuntu1/2229 "2021-11-05T11:10:15Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![mrdavidhaag](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/mrdavidhaag/32/2048_2.png) [@mrdavidhaag](https://community.learningequality.org/u/mrdavidhaag)\ **Post date:** [November 5, 2021, 11:10am UTC](https://community.learningequality.org/t/resolved-failed-upgrade-to-kolibri-server-0-3-7-0ubuntu1/2229/1 "2021-11-05T11:10:15Z")
I was remotely attempting to upgrade Kolibri server in Papua, Indonesia and got errors from apt upgrade for kolibri-server 0.3.7-0ubuntu1 I made basic mistake of not making snapshot before upgrade attempt This is apt log of failed upgrade > Blockquote > Log started: 2021-11-04 20:14:16 > (Reading database … > (Reading database … 5% > (Reading database … 10% > (Reading database … 15% > (Reading database … 20% > (Reading database … 25% > (Reading database … 30% > (Reading database … 35% > (Reading database … 40% > (Reading database … 45% > (Reading database … 50% > (Reading database … 55% > (Reading database … 60% > (Reading database … 65% > (Reading database … 70% > (Reading database … 75% > (Reading database … 80% > (Reading database … 85% > (Reading database … 90% > (Reading database … 95% > (Reading database … 100% > (Reading database … 122071 files and directories currently installed.) > Preparing to unpack …/0-ubuntu-advantage-tools\_27.3~20.04.1\_amd64.deb … > Unpacking ubuntu-advantage-tools (27.3~20.04.1) over (27.2.2~20.04.1) … > Preparing to unpack …/1-linux-base\_4.5ubuntu3.7\_all.deb … > Unpacking linux-base (4.5ubuntu3.7) over (4.5ubuntu3.6) … > Preparing to unpack …/2-linux-firmware\_1.187.20\_all.deb … > Unpacking linux-firmware (1.187.20) over (1.187.19) … > Preparing to unpack …/3-cloud-initramfs-copymods\_0.45ubuntu2\_all.deb … > Unpacking cloud-initramfs-copymods (0.45ubuntu2) over (0.45ubuntu1) … > Preparing to unpack …/4-cloud-initramfs-dyn-netconf\_0.45ubuntu2\_all.deb … > Unpacking cloud-initramfs-dyn-netconf (0.45ubuntu2) over (0.45ubuntu1) … > Preparing to unpack …/5-overlayroot\_0.45ubuntu2\_all.deb … > Unpacking overlayroot (0.45ubuntu2) over (0.45ubuntu1) … > Setting up linux-base (4.5ubuntu3.7) … > Setting up linux-firmware (1.187.20) … > update-initramfs: Generating /boot/initrd.img-5.4.0-89-generic > update-initramfs: Generating /boot/initrd.img-5.4.0-88-generic > Setting up cloud-initramfs-copymods (0.45ubuntu2) … > Setting up cloud-initramfs-dyn-netconf (0.45ubuntu2) … > Setting up ubuntu-advantage-tools (27.3~20.04.1) … > Installing new version of config file /etc/logrotate.d/ubuntu-advantage-tools … > Installing new version of config file /etc/ubuntu-advantage/help\_data.yaml … > Installing new version of config file /etc/ubuntu-advantage/uaclient.conf … > Created symlink /etc/systemd/system/timers.target.wants/ua-timer.timer → /lib/systemd/system/ua-timer.timer. > Created symlink /etc/systemd/system/multi-user.target.wants/ua-license-check.path → /lib/systemd/system/ua-license-check.path. > Setting up overlayroot (0.45ubuntu2) … > Processing triggers for man-db (2.9.1-1) … > Processing triggers for initramfs-tools (0.136ubuntu6.6) … > update-initramfs: Generating /boot/initrd.img-5.4.0-89-generic > Log ended: 2021-11-04 20:15:29 > Blockquote Log started: 2021-11-05 19:26:56 > Selecting previously unselected package anacron. > (Reading database … > (Reading database … 5% > (Reading database … 10% > (Reading database … 15% > (Reading database … 20% > (Reading database … 25% > (Reading database … 30% > (Reading database … 35% > (Reading database … 40% > (Reading database … 45% > (Reading database … 50% > (Reading database … 55% > (Reading database … 60% > (Reading database … 65% > (Reading database … 70% > (Reading database … 75% > (Reading database … 80% > (Reading database … 85% > (Reading database … 90% > (Reading database … 95% > (Reading database … 100% > (Reading database … 122096 files and directories currently installed.) > Preparing to unpack …/anacron\_2.3-29\_amd64.deb … > Unpacking anacron (2.3-29) … > Preparing to unpack …/kolibri-server\_0.3.7-0ubuntu1\_all.deb … > Unpacking kolibri-server (0.3.7-0ubuntu1) over (0.3.6-0ubuntu1) … > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/yo’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/vi’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/ur-PK’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/te’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/sw-TZ’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/pt-BR’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/ny’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/my’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/mr’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/la’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/ko’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/hi’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/gu-IN’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/fr’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/fa’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/es-ES’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/bn’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/bg’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages/ar’: Directory not empty > e[1mdpkg:e[0m e[1;33mwarning:e[0m unable to delete old directory ‘/etc/kolibri/dist/error\_pages’: Directory not empty > Setting up anacron (2.3-29) … > Created symlink /etc/systemd/system/multi-user.target.wants/anacron.service → /lib/systemd/system/anacron.service. > Created symlink /etc/systemd/system/timers.target.wants/anacron.timer → /lib/systemd/system/anacron.timer. > Setting up kolibri-server (0.3.7-0ubuntu1) … > Installing new version of config file /etc/init.d/kolibri-server … > Installing new version of config file /etc/kolibri/dist/nginx.conf … > Installing new version of config file /etc/kolibri/dist/uwsgi.ini … > Traceback (most recent call last): > File “/usr/share/kolibri-server/kolibri\_server\_setup.py”, line 8, in > from kolibri.core.analytics.measurements import get\_machine\_info > File “/usr/lib/python3/dist-packages/kolibri/core/analytics/measurements.py”, line 6, in > from django.contrib.sessions.models import Session > File “/usr/lib/python3/dist-packages/kolibri/dist/django/contrib/sessions/models.py”, line 3, in > from django.contrib.sessions.base\_session import ( > File “/usr/lib/python3/dist-packages/kolibri/dist/django/contrib/sessions/base\_session.py”, line 30, in > class AbstractBaseSession(models.Model): > File “/usr/lib/python3/dist-packages/kolibri/dist/django/db/models/base.py”, line 110, in **new** > app\_config = apps.get\_containing\_app\_config(module) > File “/usr/lib/python3/dist-packages/kolibri/dist/django/apps/registry.py”, line 247, in get\_containing\_app\_config > self.check\_apps\_ready() > File “/usr/lib/python3/dist-packages/kolibri/dist/django/apps/registry.py”, line 125, in check\_apps\_ready > raise AppRegistryNotReady(“Apps aren’t loaded yet.”) > django.core.exceptions.AppRegistryNotReady: Apps aren’t loaded yet. > e[0me[1mdpkg:e[0m error processing package kolibri-server (–configure): > installed kolibri-server package post-installation script subprocess returned error exit status 1 > Processing triggers for man-db (2.9.1-1) … > Processing triggers for systemd (245.4-4ubuntu3.13) … > Errors were encountered while processing: > kolibri-server > Log ended: 2021-11-05 19:27:11 The server now will not start and the Starting Kolibri page is displayed when trying to access server with browser This is server info ![kolibri-info-Oct2021](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/2X/3/33fe59aa46384b2499a7abe32be808554ef173f2.png) I took a look at kolibri.txt in log files, but the last entries were before the reboot. May I please ask for assistance in beginning the troubleshooting process? Is there a way to rollback to the previous 0.3.6 version? Thank you David ---
**Author:** ![jredrejo](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jredrejo/32/561_2.png) [@jredrejo](https://community.learningequality.org/u/jredrejo)\ **Post date:** [November 5, 2021, 12:50pm UTC](https://community.learningequality.org/t/resolved-failed-upgrade-to-kolibri-server-0-3-7-0ubuntu1/2229/2 "2021-11-05T12:50:21Z")
hi @mrdavidhaag , yes , of course it’s possible, but I’d need to know the version of Ubuntu you have. I also would like to be able to reproduce the issue to fix it. Can you confirm you are using a clean installation without changing manually anything in the configs? Thanks José ---
**Author:** ![mrdavidhaag](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/mrdavidhaag/32/2048_2.png) [@mrdavidhaag](https://community.learningequality.org/u/mrdavidhaag)\ **Post date:** [November 5, 2021, 2:05pm UTC](https://community.learningequality.org/t/resolved-failed-upgrade-to-kolibri-server-0-3-7-0ubuntu1/2229/3 "2021-11-05T14:05:58Z")
Hello Jose, Thank you for the prompt response. The Kolibri server resides in a VM in Proxmox server. This is the release info from the Ubuntu VM that runs the Kolibri server > Blockquote > kolibri@kol-oa:~$ lsb\_release -a > No LSB modules are available. > Distributor ID: Ubuntu > Description: Ubuntu 20.04.3 LTS > Release: 20.04 > Codename: focal The only changes I can recall making to Ubuntu server was to remove the Cloud-init The upgrade process today was through apt upgrade without any intervention The Kolibri server is the server version of Kolibri and we chose to change configuration to store the content files in separate storage drive I hope I have answered your questions properly. If more information is needed, please let me know Kind regards, David ---
**Author:** ![jredrejo](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jredrejo/32/561_2.png) [@jredrejo](https://community.learningequality.org/u/jredrejo)\ **Post date:** [November 5, 2021, 4:34pm UTC](https://community.learningequality.org/t/resolved-failed-upgrade-to-kolibri-server-0-3-7-0ubuntu1/2229/4 "2021-11-05T16:34:47Z")
Thanks @mrdavidhaag for your feedback. I apologize for the problem you’ve had. It’s an issue introduced in the last version of the package affecting your Ubuntu version. The problem is fixed and you should be able to be working again after doing ```auto apt-get update apt install kolibri-server ``` Best José ---
**Author:** ![mrdavidhaag](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/mrdavidhaag/32/2048_2.png) [@mrdavidhaag](https://community.learningequality.org/u/mrdavidhaag)\ **Post date:** [November 5, 2021, 5:44pm UTC](https://community.learningequality.org/t/resolved-failed-upgrade-to-kolibri-server-0-3-7-0ubuntu1/2229/5 "2021-11-05T17:44:03Z")
Thank you so much for your help. I will perform the update once the server power is on later today. ---
**Author:** ![mrdavidhaag](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/mrdavidhaag/32/2048_2.png) [@mrdavidhaag](https://community.learningequality.org/u/mrdavidhaag)\ **Post date:** [November 5, 2021, 8:22pm UTC](https://community.learningequality.org/t/resolved-failed-upgrade-to-kolibri-server-0-3-7-0ubuntu1/2229/6 "2021-11-05T20:22:53Z")
![image](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/2X/2/2435b5d69dad48fb139cbdf372615dad68388b7f.jpeg) Success!! Thank you The upgrade this time returned the following information > kolibri@kol-oa:~$ sudo apt install kolibri-server > Reading package lists… Done > Building dependency tree > Reading state information… Done > The following packages will be upgraded: > kolibri-server > 1 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. > 1 not fully installed or removed. > Need to get 22.3 kB of archives. > After this operation, 0 B of additional disk space will be used. > Get:1 [Index of /learningequality/kolibri/ubuntu](http://ppa.launchpad.net/learningequality/kolibri/ubuntu) focal/main amd64 kolibri-server all 0.3.8-0ubuntu1 [22.3 kB] > Fetched 22.3 kB in 2s (14.2 kB/s) > Preconfiguring packages … > (Reading database … 122137 files and directories currently installed.) > Preparing to unpack …/kolibri-server\_0.3.8-0ubuntu1\_all.deb … > Unpacking kolibri-server (0.3.8-0ubuntu1) over (0.3.7-0ubuntu1) … > Setting up kolibri-server (0.3.8-0ubuntu1) … > Installing new version of config file /etc/init.d/kolibri-server … > WARNING Options file /home/kolibri/.kolibri/options.ini has been updated; server restart is required before change will take effect. > WARNING Options file /home/kolibri/.kolibri/options.ini has been updated; server restart is required before change will take effect. > Processing triggers for systemd (245.4-4ubuntu3.13) … > kolibri@kol-oa: The Kolibri server was working before I rebooted. Proceeded with reboot and all seems to be working well. Info from Device Page is: > Version: 0.14.7 > OS: Linux-5.4.0-89-generic-x86\_64-with-glibc2.29 > Python: 3.8.10 > Installer: kolibri(apt) with kolibri-server Version: 0.3.8-0ubuntu1 > Server: nginx/1.18.0 (Ubuntu) > Database: /home/kolibri/.kolibri/db.sqlite3 > Free disk space: 310 GB > Server time: Sat Nov 06 2021 05:07:09 GMT+0900 (Japan Standard Time) > Server timezone: Asia/Jayapura > Device ID: 1a7cfa3ad9fc1886fccc88287c50efd4 Thank you again for the quick fix and expert help. Thank you for your time and dedication to helping others. Blessings, David