# Or An unexpected error has occurred. Please try again, and if you continue to see this message, please contact support via the Help menu

**URL:** <https://community.learningequality.org/t/or-an-unexpected-error-has-occurred-please-try-again-and-if-you-continue-to-see-this-message-please-contact-support-via-the-help-menu/2596>\
**Category:** Support\
**Created:** [October 28, 2022, 2:29am UTC](https://community.learningequality.org/t/or-an-unexpected-error-has-occurred-please-try-again-and-if-you-continue-to-see-this-message-please-contact-support-via-the-help-menu/2596 "2022-10-28T02:29:34Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Masomotele](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/masomotele/32/1363_2.png) [@Masomotele](https://community.learningequality.org/u/Masomotele)\
**Post date:** [October 28, 2022, 2:29am UTC](https://community.learningequality.org/t/or-an-unexpected-error-has-occurred-please-try-again-and-if-you-continue-to-see-this-message-please-contact-support-via-the-help-menu/2596/1 "2022-10-28T02:29:34Z")

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_or_ An unexpected error has occurred. Please try again, and if you continue to see this message, please contact support via the Help menu.

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**Author:** ![richard](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/richard/32/10_2.png) [@richard](https://community.learningequality.org/u/richard)\
**Post date:** [October 28, 2022, 3:36am UTC](https://community.learningequality.org/t/or-an-unexpected-error-has-occurred-please-try-again-and-if-you-continue-to-see-this-message-please-contact-support-via-the-help-menu/2596/2 "2022-10-28T03:36:28Z")

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Hi @Masomotele,

Where are you seeing this message? In Kolibri? What operating system are you running it on, any other information you can give us?

Kind Regards,  
Richard

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**Author:** ![Masomotele](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/masomotele/32/1363_2.png) [@Masomotele](https://community.learningequality.org/u/Masomotele)\
**Post date:** [October 28, 2022, 4:23am UTC](https://community.learningequality.org/t/or-an-unexpected-error-has-occurred-please-try-again-and-if-you-continue-to-see-this-message-please-contact-support-via-the-help-menu/2596/3 "2022-10-28T04:23:44Z")

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Am using Ubuntu 20

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**Author:** ![richard](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/richard/32/10_2.png) [@richard](https://community.learningequality.org/u/richard)\
**Post date:** [November 14, 2022, 10:40pm UTC](https://community.learningequality.org/t/or-an-unexpected-error-has-occurred-please-try-again-and-if-you-continue-to-see-this-message-please-contact-support-via-the-help-menu/2596/4 "2022-11-14T22:40:13Z")

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Hi @Masomotele,

Is this message appearing in the browser? If so, does it give you the option to show more details?

If you cannot find any more information, please locate the log files using this guide, to share with us to debug further: [Troubleshooting — Kolibri User Guide](https://kolibri.readthedocs.io/en/latest/manage/get_support.html#locate-kolibri-log-files)

Kind Regards,  
Richard