# Kolibri Import Problems

**URL:** <https://community.learningequality.org/t/kolibri-import-problems/749>\
**Category:** Kolibri\
**Created:** [August 6, 2018, 4:31pm UTC](https://community.learningequality.org/t/kolibri-import-problems/749 "2018-08-06T16:31:47Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![pecarey53](https://avatars.discourse-cdn.com/v4/letter/p/b19c9b/32.png) [@pecarey53](https://community.learningequality.org/u/pecarey53)\
**Post date:** [August 6, 2018, 4:31pm UTC](https://community.learningequality.org/t/kolibri-import-problems/749/1 "2018-08-06T16:31:47Z")

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At times Kolibri will not find the KOLIBRI\_DATA folder on an external drive or USB drive to import data. Has anyone seen this before?  
Thanks

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**Author:** ![benjamin](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/benjamin/32/574_2.png) [@benjamin](https://community.learningequality.org/u/benjamin)\
**Post date:** [August 6, 2018, 6:00pm UTC](https://community.learningequality.org/t/kolibri-import-problems/749/2 "2018-08-06T18:00:36Z")

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Hi @pecarey53

How have you installed Kolibri, and how is it started?

I’m thinking that the drive might not be ready for some reason during booting of your system. Or that you may be starting kolibri from an environment that doesn’t have access to the drive.

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**Author:** ![pecarey53](https://avatars.discourse-cdn.com/v4/letter/p/b19c9b/32.png) [@pecarey53](https://community.learningequality.org/u/pecarey53)\
**Post date:** [August 9, 2018, 4:40pm UTC](https://community.learningequality.org/t/kolibri-import-problems/749/3 "2018-08-09T16:40:19Z")

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Hi Benjamin. I have Kolibri installed on a windows 10 laptop. It launches automatically on boot / login and opens in Chrome. Then I will go through the import options - sometimes it finds the USB drive and other times it does not.

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**Author:** ![benjamin](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/benjamin/32/574_2.png) [@benjamin](https://community.learningequality.org/u/benjamin)\
**Post date:** [August 28, 2018, 4:59pm UTC](https://community.learningequality.org/t/kolibri-import-problems/749/4 "2018-08-28T16:59:34Z")

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Hi @pecarey53 - thanks for reporting your problems. In the case where you do not see the drive, would you be able to post some debugging information in this issue? There are some instructions in the first comment: [https://github.com/learningequality/kolibri/issues/4190](https://github.com/learningequality/kolibri/issues/4190)