# Kolibri Export Error

**URL:** <https://community.learningequality.org/t/kolibri-export-error/803>\
**Category:** Kolibri\
**Created:** [September 10, 2018, 5:18am UTC](https://community.learningequality.org/t/kolibri-export-error/803 "2018-09-10T05:18:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ashley\_Takami](https://avatars.discourse-cdn.com/v4/letter/a/3ab097/32.png) [@Ashley\_Takami](https://community.learningequality.org/u/Ashley_Takami)\
**Post date:** [September 10, 2018, 5:18am UTC](https://community.learningequality.org/t/kolibri-export-error/803/1 "2018-09-10T05:18:31Z")

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My colleague is trying to transfer files between devices and is exporting from one into a hard drive to then import into the next device. However, he is getting issues where Kolibri gives him a transfer error, even though he was able to transfer the first ~60 GB of the 120GB from Khan Academy. How can we go about resolving this issue?

 ![2018-09-10_095359](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/1X/be7cbfe09e3dc893a0b4bba95ac20f98256bee6b.png)

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**Author:** ![radina-matic](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/radina-matic/32/9_2.png) [@radina-matic](https://community.learningequality.org/u/radina-matic)\
**Post date:** [September 11, 2018, 2:02pm UTC](https://community.learningequality.org/t/kolibri-export-error/803/2 "2018-09-11T14:02:59Z")

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Hi @Ashley_Takami, we are sorry you are experiencing this issue.

What happens when you restart the import/export process, does it pick up where it left off?

120GB is a lot of data, and probably more than just the Khan Academy channel. Import/export issues can have [different causes](https://kolibri.readthedocs.io/en/latest/manage/get_support.html#problems-with-import-and-export-from-usb-drives), and we recommend trying to transfer files in batches or chunks, maybe one channel at the time, especially with big ones like Khan Academy.

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**Author:** ![Pyae\_Sone](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/pyae_sone/32/218_2.png) [@Pyae\_Sone](https://community.learningequality.org/u/Pyae_Sone)\
**Post date:** [September 12, 2018, 3:39am UTC](https://community.learningequality.org/t/kolibri-export-error/803/3 "2018-09-12T03:39:37Z")

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@radina-matic,

Thank you for answer. Actually, Khan Academy has over 147 GB. Only. Let me brief again.

1. I download 84 GB. And export successfully to my new portable HDD.
2. I delete that contents and download other rest of content for Khan Academy.
3. After finished download, I tried to export those category that I didn’t export before.
4. And then there is problems happen as above. I can’t export it any more. It failed at 0.01 % or 10% etc…

I would like to know is that, is there any other options to move? Copy/Paste worked?

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**Author:** ![lingyi](https://avatars.discourse-cdn.com/v4/letter/l/d2c977/32.png) [@lingyi](https://community.learningequality.org/u/lingyi)\
**Post date:** [October 29, 2018, 6:52pm UTC](https://community.learningequality.org/t/kolibri-export-error/803/4 "2018-10-29T18:52:37Z")

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Hi @Pyae_Sone,

Could you upload `kolibri.log` file here so we can see what went wrong when you exported the content?

The `kolibri.log` can be found in `C:\Users\<username>\.kolibri` folder if you are using Windows, or `~/.kolibri` folder if you are not using Windows. Thank you!