Kolibri can't sync, update or download content from Kolibri Studio

Support Kolibri
1

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Summary

Since updating to 0.17.0 a few weeks ago, I had not checked this, but today discovered that Kolibri can’t sync, update or download content from Kolibri Studio. When requesting a download of new content, the task window only shows “Waiting” as the task status and never starts the actual download. Also, there are existing channels in our local Kolibri library that have version updates, but those won’t load either.

Technical details

Version: 0.17.0
OS: Linux-6.1.21-v8±aarch64-with-glibc2.31
Python: 3.9.2
Installer: deb kolibri-server - 0.5.0-0ubuntu1
Server: nginx/1.18.0
Database: /home/pi/.kolibri/db.sqlite3
Free disk space: 625 GB
Server time: Fri Aug 16 2024 11:08:53 GMT+0100 (West Africa Standard Time)
Server timezone: Africa/Douala
Device ID: 86a460380dbbc8ff95b31688d3694024

2

Hi @cjackson, we are sorry for the issues you are experiencing.

According to our dev team, the task status only showing “Waiting” seems to indicate it’s a task processing issue within Kolibri. Did you try to reboot Kolibri and the device?

If the issue persists, we would ask you to provide the db.sqlite3 and job_storage.sqlite3 files for further inspection. Stop Kolibri, compress both as a ZIP file, and try to send them as attachment at support@learningequality.org. In case it’s too big to go through the email, we’ll work to provide a direct upload option.