# Is Kolibri Central server down?

**URL:** <https://community.learningequality.org/t/is-kolibri-central-server-down/482>\
**Category:** Kolibri\
**Tags:** content\
**Created:** [January 30, 2018, 6:17pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482 "2018-01-30T18:17:14Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![clementine](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@clementine](https://community.learningequality.org/u/clementine)\
**Post date:** [January 30, 2018, 6:17pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/1 "2018-01-30T18:17:14Z")

</div>

I’ve been trying to download several bits of content (KA and PhET) on Kolibri for the past hour but it’s not working, doesn’t even start.  
Just wondering if there is a problem with the central server and if I should try later.

Best,  
Clementine

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<div class="post-metadata">

**Author:** ![radina-matic](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/radina-matic/32/9_2.png) [@radina-matic](https://community.learningequality.org/u/radina-matic)\
**Post date:** [January 30, 2018, 7:01pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/2 "2018-01-30T19:01:20Z")

</div>

Hi @clementine,

We are sorry to hear you are experiencing problems downloading channels. Do you see the `Importing content...` progress bar as in the image below?

 ![3 (start) [Running] - Oracle VM VirtualBox_012](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/1X/e9d17a6f1185db8ddcbd317defffe3b3de1589c2.png)

The import operation above is running as we speak on one of ours testing machines, so Kolibri Studio (Central Server) is up and working correctly.

Could you upload the `kolibri.log` and `debug.log` files here (both are located in your home directory, inside the `./kolibri` folder):

This will help us debug the problem you are experiencing.

---

<div class="post-metadata">

**Author:** ![clementine](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@clementine](https://community.learningequality.org/u/clementine)\
**Post date:** [January 30, 2018, 9:42pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/3 "2018-01-30T21:42:24Z")

</div>

Hi @radia-matic

Thanks for your prompt response.  
I’ve uploaded a screenshot of where I get stuck. The dark purple bar is rotating in reality (this is not captured by the screenshot).

regarding the logs, ./kolibri/debug.log is blank  
and here is what I get in ./kolibri/kolibri.log:

INFO 2018-01-30 21:23:33,870 cli Going to daemon mode, logging to /home/pi/.kolibri/server.log  
INFO 2018-01-30 21:23:34,445 utils Started new MESSAGEPROCESSOR thread ID#coffee-pluto-lion-muppet  
INFO 2018-01-30 21:23:34,447 utils Started new SCHEDULER thread ID#solar-happy-hotel-michigan  
INFO 2018-01-30 21:23:34,451 utils Started new WORKERMESSAGEHANDLER thread ID#echo-emma-saturn-aspen  
INFO 2018-01-30 21:23:35,561 ping Attempting a ping.  
INFO 2018-01-30 21:23:35,642 ping data: {“platform”: “Linux-4.9.59-v7±armv7l-with-debian-9.3”, “mode”: “”, “version”: "0$  
INFO 2018-01-30 21:23:36,251 ping Ping succeeded! (response: {}) Sleeping for 1440.0 minutes.  
WARNING 2018-01-30 21:27:00,839 api Did not find language code None in our le\_utils.constants!  
WARNING 2018-01-30 21:27:00,846 api Did not find language code None in our le\_utils.constants!  
INFO 2018-01-30 21:27:06,880 importchannel Downloading data for channel id 197934f144305350b5820c7c4dd8e194

As you can see, the downloading command was fired at 21:27, and I’m doing the CP of the log now at 21:41. Nothing as moved since then.

 ![49](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/1X/51c2e8593134a16fb0c3db53b0921a8e0257e042.png)

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<div class="post-metadata">

**Author:** ![clementine](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@clementine](https://community.learningequality.org/u/clementine)\
**Post date:** [January 31, 2018, 11:39am UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/4 "2018-01-31T11:39:51Z")

</div>

Hello,

The problem is still not solved.  
I reinstalled Kolibri and now none of the content packages is installing.  
It looks as if the app was hanging when I hit the download button.

For info, I installed Kolibri using PIP (both times) on the raspberry pi (latest Rasbian Jessie OS).

When Kolibri starts I get the following message:  
Your models have changes that are not yet reflected in a migration, and so won’t be applied.  
Run ‘manage.py makemigrations’ to make new migrations, and then re-run ‘manage.py migrate’ to apply them.

Could these un-applied migrations be a cause for this problem?

Best,  
Clementine

---

<div class="post-metadata">

**Author:** ![lingyi](https://avatars.discourse-cdn.com/v4/letter/l/d2c977/32.png) [@lingyi](https://community.learningequality.org/u/lingyi)\
**Post date:** [February 1, 2018, 6:04pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/5 "2018-02-01T18:04:39Z")

</div>

Hi @clementine,

Sorry for not following up your issue earlier.  
I think your issue could be similar to this one here: [https://github.com/learningequality/kolibri/issues/3028#issuecomment-356428642](https://github.com/learningequality/kolibri/issues/3028#issuecomment-356428642)

Basically, you can run:

```auto
> python (or python 3 if that's how you installed Kolibri)
>> import urllib3
>> urllib3. __version__

```

to see if your urllib3 version is lower than 1.22.

If the version of urllib3 is lower than 1.22, then you can upgrade it to 1.22 by doing:

```auto
> pip install urllib3==1.22 (or pip3 install urllib3==1.22 if you installed Kolibri with Python 3)

```

On the other hand, we are actively developing and will have a 0.7.1 release soon to resolve this issue.

Please feel free to let me know if you have any further questions.

Regards,  
Lingyi

---

<div class="post-metadata">

**Author:** ![clementine](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@clementine](https://community.learningequality.org/u/clementine)\
**Post date:** [February 2, 2018, 10:49am UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/6 "2018-02-02T10:49:46Z")

</div>

Hi @lingyi

I’ve tried this fix but unfortunately, it didn’t work in my case.  
I have urllib3. **version** \>\> 1.22 yet still the same hanging.

One thing I didn’t mention in this thread is that it used to work on my system at the beginning, I downloaded 2 content threads just after the install, and then it stopped working after this.  
I reinstalled Kolibri completely and now it’s not working at all.

---

<div class="post-metadata">

**Author:** ![lingyi](https://avatars.discourse-cdn.com/v4/letter/l/d2c977/32.png) [@lingyi](https://community.learningequality.org/u/lingyi)\
**Post date:** [February 2, 2018, 6:37pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/7 "2018-02-02T18:37:07Z")

</div>

Hi @clementine,

I’m very sorry that it didn’t work.

Have you ever removed your `~/.kolibri` folder?  
If not, could you take a look at `~/.kolibri/content/databases` to see what the files inside are? Does any of the files inside that folder end with `.transfer`?  
Also, did you use `Python 2` or `Python 3` to install Kolibri?

If you run:

```auto
> kolibri shell
> import requests
> requests. __version__
> requests. __file__

```

could you copy and paste the output here?

Thank you so much! And sorry again about the inconvenience.

---

<div class="post-metadata">

**Author:** ![clementine](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@clementine](https://community.learningequality.org/u/clementine)\
**Post date:** [February 5, 2018, 11:13am UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/8 "2018-02-05T11:13:54Z")

</div>

Hi @lingyi

I did remove the ~/.kolibri folder when I reinstalled Kolibri unfortunately.  
But I still have .transfer files in the content/databases folder:  
131e543dbecf5776bb13cfcfddf05605.sqlite3.transfer a53592c972a8594e9b695aa127493ff6.sqlite3.transfer  
197934f144305350b5820c7c4dd8e194.sqlite3.transfer

I’m using python 3.

> requests. **version**  
> 2.9.1  
> requests. **file**  
> ‘/usr/local/lib/python3.5/dist-packages/requests-2.9.1-py3.5.egg/requests/ **init**.py’

I’m going to try and reinstall a new SD card today, to see if I can get to work again.  
Will keep you posted.  
Best,

---

<div class="post-metadata">

**Author:** ![lingyi](https://avatars.discourse-cdn.com/v4/letter/l/d2c977/32.png) [@lingyi](https://community.learningequality.org/u/lingyi)\
**Post date:** [February 5, 2018, 6:53pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/9 "2018-02-05T18:53:30Z")

</div>

Hi @clementine,

Thank you for the information! I think the problem could be caused by the version of `requests`. I tried to use `requests 2.9.1` on my machine, and the same problem as you described here showed up. One thing I would recommend you to try is to remove your `~/.kolibri` folder and then download our 0.7.1 release, in which you will be using our bundled `requests 2.18.4` instead of your system package. You are now able to find it on PyPi: [https://pypi.python.org/pypi/kolibri/](https://pypi.python.org/pypi/kolibri/), so please feel free to install Kolibri 0.7.1 through `pip install kolibri==0.7.1`.

Please do not hesitate to let me know if the problem still exists 🙂

Regards,  
Lingyi

---

<div class="post-metadata">

**Author:** ![clementine](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@clementine](https://community.learningequality.org/u/clementine)\
**Post date:** [February 5, 2018, 9:43pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/10 "2018-02-05T21:43:16Z")

</div>

Hi @lingyi

I’ve created a new SD card and tried reinstalling Kolibri.  
I have the following problem now:

> pip install kolibri==0.7.1.  
> Collecting kolibri==0.7.1.  
> Exception:  
> Traceback (most recent call last):  
> File “/usr/lib/python2.7/dist-packages/pip/basecommand.py”, line 215, in main  
> status = self.run(options, args)  
> File “/usr/lib/python2.7/dist-packages/pip/commands/install.py”, line 353, in run  
> wb.build(autobuilding=True)  
> File “/usr/lib/python2.7/dist-packages/pip/wheel.py”, line 749, in build  
> self.requirement\_set.prepare\_files(self.finder)  
> File “/usr/lib/python2.7/dist-packages/pip/req/req\_set.py”, line 380, in prepare\_files  
> ignore\_dependencies=self.ignore\_dependencies))  
> File “/usr/lib/python2.7/dist-packages/pip/req/req\_set.py”, line 620, in \_prepare\_file  
> session=self.session, hashes=hashes)  
> File “/usr/lib/python2.7/dist-packages/pip/download.py”, line 821, in unpack\_url  
> hashes=hashes  
> File “/usr/lib/python2.7/dist-packages/pip/download.py”, line 659, in unpack\_http\_url  
> hashes)  
> File “/usr/lib/python2.7/dist-packages/pip/download.py”, line 853, in \_download\_http\_url  
> stream=True,  
> File “/usr/share/python-wheels/requests-2.12.4-py2.py3-none-any.whl/requests/sessions.py”, line 501, in get  
> return self.request(‘GET’, url, \*\*kwargs)  
> File “/usr/lib/python2.7/dist-packages/pip/download.py”, line 386, in request  
> return super(PipSession, self).request(method, url, \*args, \*\*kwargs)  
> File “/usr/share/python-wheels/requests-2.12.4-py2.py3-none-any.whl/requests/sessions.py”, line 488, in request  
> resp = self.send(prep, \*\*send\_kwargs)  
> File “/usr/share/python-wheels/requests-2.12.4-py2.py3-none-any.whl/requests/sessions.py”, line 609, in send  
> r = adapter.send(request, \*\*kwargs)  
> File “/usr/share/python-wheels/CacheControl-0.11.7-py2.py3-none-any.whl/cachecontrol/adapter.py”, line 37, in send  
> cached\_response = self.controller.cached\_request(request)  
> File “/usr/share/python-wheels/CacheControl-0.11.7-py2.py3-none-any.whl/cachecontrol/controller.py”, line 111, in cached\_request  
> resp = self.serializer.loads(request, cache\_data)  
> File “/usr/share/python-wheels/CacheControl-0.11.7-py2.py3-none-any.whl/cachecontrol/serialize.py”, line 114, in loads  
> return getattr(self, “\_loads\_v{0}”.format(ver))(request, data)  
> File “/usr/share/python-wheels/CacheControl-0.11.7-py2.py3-none-any.whl/cachecontrol/serialize.py”, line 176, in \_loads\_v2  
> cached = json.loads(zlib.decompress(data).decode(“utf8”))  
> File “/usr/lib/python2.7/json/ **init**.py”, line 339, in loads  
> return \_default\_decoder.decode(s)  
> File “/usr/lib/python2.7/json/decoder.py”, line 364, in decode  
> obj, end = self.raw\_decode(s, idx=\_w(s, 0).end())  
> File “/usr/lib/python2.7/json/decoder.py”, line 380, in raw\_decode  
> obj, end = self.scan\_once(s, idx)  
> MemoryError

When I use

> pip3 install Kolibri

The installation is successful but then I get the following error when I try to start Kolibri:

> kolibri start  
> Traceback (most recent call last):  
> File “.local/bin/kolibri”, line 7, in   
> from kolibri.utils.cli import main  
> File “/home/pi/.local/lib/python3.5/site-packages/kolibri/utils/cli.py”, line 22, in   
> from . import server # noqa  
> File “/home/pi/.local/lib/python3.5/site-packages/kolibri/utils/server.py”, line 6, in   
> import cherrypy  
> File “/home/pi/.local/lib/python3.5/site-packages/kolibri/dist/cherrypy/ **init**.py”, line 64, in   
> from cherrypy.\_cperror import HTTPError, HTTPRedirect, InternalRedirect  
> File “/home/pi/.local/lib/python3.5/site-packages/kolibri/dist/cherrypy/\_cperror.py”, line 118, in   
> from cgi import escape as \_escape  
> File “/usr/lib/python3.5/cgi.py”, line 42, in   
> import html  
> File “/home/pi/.local/lib/python3.5/site-packages/kolibri/dist/html/ **init**.py”, line 7, in   
> raise ImportError('This package should not be accessible on Python 3. ’  
> ImportError: This package should not be accessible on Python 3. Either you are trying to run from the python-future src folder or your installation of python-future is corrupted.

---

<div class="post-metadata">

**Author:** ![lingyi](https://avatars.discourse-cdn.com/v4/letter/l/d2c977/32.png) [@lingyi](https://community.learningequality.org/u/lingyi)\
**Post date:** [February 5, 2018, 10:48pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/11 "2018-02-05T22:48:13Z")

</div>

Hi @clementine,

I’m very sorry that there are still problems in our 0.7.1 release. We are still trying to identify the issue and hoping to resolve this soon.  
However, at this point of time, we think this issue could be related to PyPi, so I would suggest that you can go to our github release page: [Release v0.7.1 · learningequality/kolibri · GitHub](https://github.com/learningequality/kolibri/releases/tag/v0.7.1) to download the **whl file**.  
After that, please try:

> pip3 uninstall kolibri  
> rm -r ~/.kolibri  
> pip3 install kolibri-0.7.1-py2.py3-none-any.whl (which is the whl file you just download from github)

Please let us know if there are still problems. Sorry about your experience with installing Kolibri and thank you for your patience.

Regards,  
Lingyi

---

<div class="post-metadata">

**Author:** ![clementine](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@clementine](https://community.learningequality.org/u/clementine)\
**Post date:** [February 5, 2018, 11:26pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/12 "2018-02-05T23:26:28Z")

</div>

Hi @lingyi

I’ve tried this, but unfortunately, it didn’t solve the problem.  
The error message at `kolibri start` is identical.

Also I wanted to mention that there is no ~/.kolibri folder at this stage.

---

<div class="post-metadata">

**Author:** ![lingyi](https://avatars.discourse-cdn.com/v4/letter/l/d2c977/32.png) [@lingyi](https://community.learningequality.org/u/lingyi)\
**Post date:** [February 6, 2018, 12:25am UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/13 "2018-02-06T00:25:13Z")

</div>

Hi @clementine,

Can you show me the output of  
`ls -l /home/pi/.local/lib/python3.5/site-packages/kolibri/dist/`?

Also, could you please extract the `kolibri-0.7.1-py2.py3-none-any.whl` file (you might be able to do this just by double clicking the file). Inside the extracted folder, please go to `kolibri` folder and then click `dist` folder. And then can you take a screenshot of what it is inside `dist` folder and upload it here?

Thank you so much!

---

<div class="post-metadata">

**Author:** ![clementine](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@clementine](https://community.learningequality.org/u/clementine)\
**Post date:** [February 6, 2018, 10:11am UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/14 "2018-02-06T10:11:44Z")

</div>

Hi @lingyi

Here it is:

> ls -l /home/pi/.local/lib/python3.5/site-packages/kolibri/dist/  
> total 292  
> -rw-r–r-- 1 pi pi 9316 Feb 5 23:09 args.py  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 builtins  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 certifi  
> drwxr-xr-x 6 pi pi 4096 Feb 5 21:31 cext  
> drwxr-xr-x 4 pi pi 4096 Feb 5 21:32 chardet  
> drwxr-xr-x 9 pi pi 4096 Feb 5 21:32 cherrypy  
> drwxr-xr-x 5 pi pi 4096 Feb 5 21:32 clint  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:31 colorlog  
> drwxr-xr-x 4 pi pi 4096 Feb 5 21:32 concurrent  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:31 copyreg  
> drwxr-xr-x 5 pi pi 4096 Feb 5 21:32 dateutil  
> drwxr-xr-x 18 pi pi 4096 Feb 5 21:32 django  
> drwxr-xr-x 4 pi pi 4096 Feb 5 21:31 django\_filters  
> drwxr-xr-x 6 pi pi 4096 Feb 5 21:31 django\_js\_reverse  
> -rw-r–r-- 1 pi pi 19946 Feb 5 23:09 docopt.py  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:31 \_dummy\_thread  
> drwxr-xr-x 10 pi pi 4096 Feb 5 21:31 future  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 html  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 http  
> drwxr-xr-x 8 pi pi 4096 Feb 5 21:32 iceqube  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 idna  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 ifcfg  
> -rw-r–r-- 1 pi pi 0 Feb 5 23:09 **init**.py  
> drwxr-xr-x 4 pi pi 4096 Feb 5 21:32 ipware  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 jsonfield  
> drwxr-xr-x 6 pi pi 4096 Feb 5 21:32 kolibri\_exercise\_perseus\_plugin  
> drwxr-xr-x 5 pi pi 4096 Feb 5 21:32 le\_utils  
> drwxr-xr-x 4 pi pi 4096 Feb 5 21:31 libfuturize  
> drwxr-xr-x 4 pi pi 4096 Feb 5 21:32 libpasteurize  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 \_markupbase  
> drwxr-xr-x 4 pi pi 4096 Feb 5 21:32 metaphone  
> drwxr-xr-x 8 pi pi 4096 Feb 5 21:32 morango  
> drwxr-xr-x 7 pi pi 4096 Feb 5 21:31 mptt  
> drwxr-xr-x 8 pi pi 4096 Feb 5 21:32 past  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 porter2stemmer  
> drwxr-xr-x 16 pi pi 4096 Feb 5 21:31 py2only  
> drwxr-xr-x 6 pi pi 4096 Feb 5 21:31 pyasn1  
> drwxr-xr-x 2 pi pi 4096 Feb 5 21:31 **pycache**  
> drwxr-xr-x 4 pi pi 4096 Feb 5 21:32 pytz  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:31 queue  
> -rw-r–r-- 1 pi pi 212 Feb 5 23:09 README  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 reprlib  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 requests  
> drwxr-xr-x 10 pi pi 4096 Feb 5 21:32 requests\_toolbelt  
> drwxr-xr-x 9 pi pi 4096 Feb 5 21:32 rest\_framework  
> drwxr-xr-x 4 pi pi 4096 Feb 5 21:32 rest\_framework\_csv  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 rsa  
> -rw-r–r-- 1 pi pi 30098 Feb 5 23:09 six.py  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 socketserver  
> drwxr-xr-x 13 pi pi 4096 Feb 5 21:32 sqlalchemy  
> drwxr-xr-x 4 pi pi 4096 Feb 5 21:32 tests  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 \_thread  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:31 tkinter  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:31 tqdm  
> drwxr-xr-x 4 pi pi 4096 Feb 5 21:31 tzlocal  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:31 ua\_parser  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 unicodecsv  
> drwxr-xr-x 6 pi pi 4096 Feb 5 21:32 urllib3  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 user\_agents  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 winreg  
> drwxr-xr-x 3 pi pi 4096 Feb 5 21:32 xmlrpc

I extracted the `kolibri-0.7.1-py2.py3-none-any.whl` file using unzip and I found 2 folders. Not 100% sure which one is of interest to you so I’ve listed both contents:  
`ls -l kolibri-0.7.1.dist-info`

> total 920  
> -rw-r–r-- 1 pi pi 2895 Feb 2 06:22 DESCRIPTION.rst  
> -rw-r–r-- 1 pi pi 52 Feb 2 06:22 entry\_points.txt  
> -rw-r–r-- 1 pi pi 3824 Feb 2 06:22 METADATA  
> -rw-r–r-- 1 pi pi 1265 Feb 2 06:22 metadata.json  
> -rw-r–r-- 1 pi pi 914045 Feb 2 06:22 RECORD  
> -rw-r–r-- 1 pi pi 8 Feb 2 06:22 top\_level.txt  
> -rw-r–r-- 1 pi pi 110 Feb 2 06:22 WHEEL

`ls -l kolibri/dist`

> total 232  
> -rw-r–r-- 1 pi pi 9316 Feb 2 06:18 args.py  
> drwxr-xr-x 2 pi pi 4096 Feb 6 10:01 certifi  
> drwxr-xr-x 6 pi pi 4096 Feb 6 10:01 cext  
> drwxr-xr-x 3 pi pi 4096 Feb 6 10:01 chardet  
> drwxr-xr-x 8 pi pi 4096 Feb 6 10:01 cherrypy  
> drwxr-xr-x 4 pi pi 4096 Feb 6 10:01 clint  
> drwxr-xr-x 2 pi pi 4096 Feb 6 10:01 colorlog  
> drwxr-xr-x 4 pi pi 4096 Feb 6 10:01 dateutil  
> drwxr-xr-x 17 pi pi 4096 Feb 6 10:01 django  
> drwxr-xr-x 3 pi pi 4096 Feb 6 10:01 django\_filters  
> drwxr-xr-x 5 pi pi 4096 Feb 6 10:01 django\_js\_reverse  
> -rw-r–r-- 1 pi pi 19946 Feb 2 06:18 docopt.py  
> drwxr-xr-x 9 pi pi 4096 Feb 6 10:01 future  
> drwxr-xr-x 7 pi pi 4096 Feb 6 10:01 iceqube  
> drwxr-xr-x 2 pi pi 4096 Feb 6 10:01 idna  
> drwxr-xr-x 2 pi pi 4096 Feb 6 10:01 ifcfg  
> -rw-r–r-- 1 pi pi 0 Feb 2 06:18 **init**.py  
> drwxr-xr-x 3 pi pi 4096 Feb 6 10:01 ipware  
> drwxr-xr-x 2 pi pi 4096 Feb 6 10:01 jsonfield  
> drwxr-xr-x 5 pi pi 4096 Feb 6 10:01 kolibri\_exercise\_perseus\_plugin  
> drwxr-xr-x 4 pi pi 4096 Feb 6 10:01 le\_utils  
> drwxr-xr-x 3 pi pi 4096 Feb 6 10:01 libfuturize  
> drwxr-xr-x 3 pi pi 4096 Feb 6 10:01 libpasteurize  
> drwxr-xr-x 3 pi pi 4096 Feb 6 10:01 metaphone  
> drwxr-xr-x 7 pi pi 4096 Feb 6 10:01 morango  
> drwxr-xr-x 6 pi pi 4096 Feb 6 10:01 mptt  
> drwxr-xr-x 7 pi pi 4096 Feb 6 10:01 past  
> drwxr-xr-x 2 pi pi 4096 Feb 6 10:01 porter2stemmer  
> drwxr-xr-x 16 pi pi 4096 Feb 6 10:01 py2only  
> drwxr-xr-x 5 pi pi 4096 Feb 6 10:01 pyasn1  
> drwxr-xr-x 3 pi pi 4096 Feb 6 10:01 pytz  
> -rw-r–r-- 1 pi pi 212 Feb 2 06:18 README  
> drwxr-xr-x 2 pi pi 4096 Feb 6 10:01 requests  
> drwxr-xr-x 9 pi pi 4096 Feb 6 10:01 requests\_toolbelt  
> drwxr-xr-x 8 pi pi 4096 Feb 6 10:01 rest\_framework  
> drwxr-xr-x 3 pi pi 4096 Feb 6 10:01 rest\_framework\_csv  
> drwxr-xr-x 2 pi pi 4096 Feb 6 10:01 rsa  
> -rw-r–r-- 1 pi pi 30098 Feb 2 06:18 six.py  
> drwxr-xr-x 12 pi pi 4096 Feb 6 10:01 sqlalchemy  
> drwxr-xr-x 3 pi pi 4096 Feb 6 10:01 tests  
> drwxr-xr-x 2 pi pi 4096 Feb 6 10:01 tqdm  
> drwxr-xr-x 3 pi pi 4096 Feb 6 10:01 tzlocal  
> drwxr-xr-x 2 pi pi 4096 Feb 6 10:01 ua\_parser  
> drwxr-xr-x 2 pi pi 4096 Feb 6 10:01 unicodecsv  
> drwxr-xr-x 5 pi pi 4096 Feb 6 10:01 urllib3  
> drwxr-xr-x 2 pi pi 4096 Feb 6 10:01 user\_agents

---

<div class="post-metadata">

**Author:** ![lingyi](https://avatars.discourse-cdn.com/v4/letter/l/d2c977/32.png) [@lingyi](https://community.learningequality.org/u/lingyi)\
**Post date:** [February 6, 2018, 6:29pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/15 "2018-02-06T18:29:29Z")

</div>

Hi @clementine,

It looks that your current kolibri install in Python 3 is still from PyPi but the `kolibri-0.7.1-py2.py3-none-any.whl` is correct.

Do you mind trying this again just to confirm?

```auto
> pip3 uninstall -y kolibri

> ls -l /home/pi/.local/lib/python3.5/site-packages/kolibri/ [this command should get an error saying this directory doesn't exist. If in the command the directory still exist, please let me know]

> pip3 install kolibri-0.7.1-py2.py3-none-any.whl [Instead of running pip3 install kolibri, you will have to install the specific file you downloaded from our github. Also, you will have to run this in the directory that kolibri-0.7.1-py2.py3-none-any.whl exists or replace the filename with the path to the file.]

> ls -l /home/pi/.local/lib/python3.5/site-packages/kolibri/dist [please copy and paste the output of this command here.]

```

Thank you so much!

Regards,  
Lingyi

---

<div class="post-metadata">

**Author:** ![clementine](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@clementine](https://community.learningequality.org/u/clementine)\
**Post date:** [February 6, 2018, 8:49pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/16 "2018-02-06T20:49:21Z")

</div>

Hi @lingyi

When I run this after uninstalling kolibri:

> [@lingyi](#):
>
> ls -l /home/pi/.local/lib/python3.5/site-packages/kolibri/

I don’t have an error message, as the directory still exists:

> total 20  
> drwxr-xr-x 3 pi pi 4096 Feb 6 20:11 core  
> drwxr-xr-x 18 pi pi 4096 Feb 6 20:11 dist  
> drwxr-xr-x 6 pi pi 4096 Feb 6 20:11 locale  
> drwxr-xr-x 14 pi pi 4096 Feb 6 20:11 plugins  
> drwxr-xr-x 4 pi pi 4096 Feb 6 20:11 utils

Best,  
Clementine

---

<div class="post-metadata">

**Author:** ![lingyi](https://avatars.discourse-cdn.com/v4/letter/l/d2c977/32.png) [@lingyi](https://community.learningequality.org/u/lingyi)\
**Post date:** [February 6, 2018, 9:30pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/17 "2018-02-06T21:30:24Z")

</div>

Hi @clementine,

thank you for the information! I think the problem here might be the new kolibri got installed to another directory.

Could you please run `pip3 install kolibri-0.7.1-py2.py3-none-any.whl` if you haven’t. After that, could you also run the following two commands and then paste the output here?

```auto
> pip3 --version
> pip3 show kolibri

```

thank you!

Best,  
Lingyi

---

<div class="post-metadata">

**Author:** ![clementine](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@clementine](https://community.learningequality.org/u/clementine)\
**Post date:** [February 6, 2018, 9:41pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/18 "2018-02-06T21:41:53Z")

</div>

> [@lingyi](#):
>
> pip3 --version

Sure,

> `pip3 --version`  
> pip 9.0.1 from /usr/lib/python3/dist-packages (python 3.5)  
> `pip3 show kolibri`  
> Name: kolibri  
> Version: 0.7.1  
> Summary: Kolibri education platform for offline environments This static version bundles all dependencies.  
> Home-page: [GitHub - learningequality/kolibri: Kolibri Learning Platform: the offline app for universal education](https://github.com/learningequality/kolibri)  
> Author: Learning Equality  
> Author-email: [info@learningequality.org](mailto:info@learningequality.org)  
> License: MIT  
> Location: /home/pi/.local/lib/python3.5/site-packages  
> Requires:

---

<div class="post-metadata">

**Author:** ![lingyi](https://avatars.discourse-cdn.com/v4/letter/l/d2c977/32.png) [@lingyi](https://community.learningequality.org/u/lingyi)\
**Post date:** [February 6, 2018, 10:05pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/19 "2018-02-06T22:05:55Z")

</div>

Hi @clementine,

Could you please show me the output of the commands?

```auto
> ls -l /usr/lib/python3/dist-packages/kolibri

```

Does it say the directory doesn’t exist or show the content inside the directory?

and also

```auto
> python 3
>>> import kolibri
>>> kolibri. __file__

```

After that, if you do `pip3 uninstall kolibri`, before you enter `y` to the question `Proceed (y/n)?` what is the line right before this question?  
For example, it might be something like

```auto
/usr/lib/python3/dist-packages/kolibri/utils/version.py

```

Thank you!

Sincerely,  
Lingyi

---

<div class="post-metadata">

**Author:** ![clementine](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@clementine](https://community.learningequality.org/u/clementine)\
**Post date:** [February 6, 2018, 10:31pm UTC](https://community.learningequality.org/t/is-kolibri-central-server-down/482/20 "2018-02-06T22:31:26Z")

</div>

`ls -l /usr/lib/python3/dist-packages/kolibri`

> ls: cannot access ‘/usr/lib/python3/dist-packages/kolibri’: No such file or directory

`kolibri. __file__ `

> ‘/home/pi/kolibri/ **init**.py’

Before uninstalling the last line is:

> /home/pi/.local/lib/python3.5/site-packages/kolibri/utils/version.py

[Next page](https://community.learningequality.org/t/is-kolibri-central-server-down/482.md?page=2)