# Failure to generate user CSV

**URL:** <https://community.learningequality.org/t/failure-to-generate-user-csv/2733>\
**Category:** Kolibri\
**Created:** [February 16, 2023, 12:21pm UTC](https://community.learningequality.org/t/failure-to-generate-user-csv/2733 "2023-02-16T12:21:16Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![mrdavidhaag](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/mrdavidhaag/32/2048_2.png) [@mrdavidhaag](https://community.learningequality.org/u/mrdavidhaag)\
**Post date:** [February 16, 2023, 12:21pm UTC](https://community.learningequality.org/t/failure-to-generate-user-csv/2733/1 "2023-02-16T12:21:16Z")

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Hello Support,  
Hope all is well with you.

In continued efforts to setup new server for school in Papua, I am having an issue of not being able to generate a user CSV from the server now in service.

In Facility \> Data \> Import and export users, when I click on Generate user CSV file nothing happens. I have tried with Chrome (Vivaldi) and Firefox with same results.

This is server info

> Version: 0.15.11  
> OS: Linux-5.4.0-139-generic-x86\_64-with-glibc2.29  
> Python: 3.8.10  
> Installer: deb kolibri-server - 0.4.0-0ubuntu2  
> Server: nginx/1.18.0 (Ubuntu)  
> Database: /home/kolibri/.kolibri/db.sqlite3  
> Free disk space: 299 GB  
> Server time: Thu Feb 16 2023 20:39:32 GMT+0900 (Japan Standard Time)  
> Server timezone: Asia/Jayapura  
> Device ID: 1a7cfa3ad9fc1886fccc88287c50efd4

The USERS number 305 in quantity

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/2X/2/221e1850ed0bcf510ca3495387848a9a11fe4fc1.png)

I would like to step back a bit and explain the reason for new server. First, I have an opportunity for the new server to be hand carried to Papua. The existing server has been in service for a number of years with an ever growing database and outdated content.

It was suggested by support after fixing another [issue](https://community.learningequality.org/t/resolved-glitch-when-creating-specific-quizzes-repeatable-on-different-servers-different-versions/2613) (caused by large database?) that we get a fresh start with new server. Downloading over 200GB of new content in Papua is not an option, so I thought building up new server here, then importing users and other data was best solution.

My hope is to be able export the user list, then import into new server. I also would like to know if there is a way to export other data like classes, lessons and quizzes.

May I first please ask for some assistance to resolve the issue of not being able to generate user CSV.

Thank you,  
David