# Export usage data session logs and summary logs download not working **URL:** \ **Category:** Kolibri\ **Created:** [October 26, 2018, 6:33am UTC](https://community.learningequality.org/t/export-usage-data-session-logs-and-summary-logs-download-not-working/878 "2018-10-26T06:33:28Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![mikiasephrem](https://avatars.discourse-cdn.com/v4/letter/m/d6d6ee/32.png) [@mikiasephrem](https://community.learningequality.org/u/mikiasephrem)\ **Post date:** [October 26, 2018, 6:33am UTC](https://community.learningequality.org/t/export-usage-data-session-logs-and-summary-logs-download-not-working/878/1 "2018-10-26T06:33:28Z")
HI, I was trying to export usage data but when i click the download button nothing happens. Any ideas on this? Console output ![usage data](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/1X/d20efc0e0725ba5de8de8855e2e55d92b4e57e72.png) ---
**Author:** ![radina-matic](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/radina-matic/32/9_2.png) [@radina-matic](https://community.learningequality.org/u/radina-matic)\ **Post date:** [October 26, 2018, 2:23pm UTC](https://community.learningequality.org/t/export-usage-data-session-logs-and-summary-logs-download-not-working/878/2 "2018-10-26T14:23:25Z")
Hi @mikiasephrem, thank you for reporting this issue. Could you provide more details about your system so we can properly investigate it? - [Copy the info from the Device \> Info tab, or send us a screenshot](https://kolibri.readthedocs.io/en/latest/manage/device_info.html) - [Locate and attach Kolibri log files from your device](https://kolibri.readthedocs.io/en/latest/manage/get_support.html#locate-kolibri-log-files) ---
**Author:** ![mikiasephrem](https://avatars.discourse-cdn.com/v4/letter/m/d6d6ee/32.png) [@mikiasephrem](https://community.learningequality.org/u/mikiasephrem)\ **Post date:** [October 26, 2018, 2:39pm UTC](https://community.learningequality.org/t/export-usage-data-session-logs-and-summary-logs-download-not-working/878/3 "2018-10-26T14:39:07Z")
Hi @radina-matic thanks for replaying, here is kolibri.log file It seems like i can’t upload .log file ![kolibrilog](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/1X/5260adc344ad906a3bcaeb68fb010043f76bb3f8.png) ---
**Author:** ![jredrejo](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jredrejo/32/561_2.png) [@jredrejo](https://community.learningequality.org/u/jredrejo)\ **Post date:** [October 26, 2018, 2:53pm UTC](https://community.learningequality.org/t/export-usage-data-session-logs-and-summary-logs-download-not-working/878/4 "2018-10-26T14:53:29Z")
hi @mikiasephrem can you do the first thing Radina adviced? > Copy the info from the Device \> Info tab, or send us a screenshot In the screenshot you attached I can see some of your system details, but not the Kolibri version, for example. ---
**Author:** ![mikiasephrem](https://avatars.discourse-cdn.com/v4/letter/m/d6d6ee/32.png) [@mikiasephrem](https://community.learningequality.org/u/mikiasephrem)\ **Post date:** [October 26, 2018, 3:20pm UTC](https://community.learningequality.org/t/export-usage-data-session-logs-and-summary-logs-download-not-working/878/5 "2018-10-26T15:20:55Z")
Hi @jredrejo here is the kolibri version ![kolibri version](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/1X/e134ce4c5bea5e2268762a35b912e186537401de.png) ---
**Author:** ![jredrejo](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jredrejo/32/561_2.png) [@jredrejo](https://community.learningequality.org/u/jredrejo)\ **Post date:** [October 26, 2018, 3:56pm UTC](https://community.learningequality.org/t/export-usage-data-session-logs-and-summary-logs-download-not-working/878/6 "2018-10-26T15:56:48Z")
Ah, I see you are not running a stable version. That’s clearly a bug in the development version. Would you mind create an issue at [https://github.com/learningequality/kolibri/issues](https://github.com/learningequality/kolibri/issues)? If you can’t, feel free to tell it to me and I will do it. Thanks in advance. ---
**Author:** ![devon](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/devon/32/481_2.png) [@devon](https://community.learningequality.org/u/devon)\ **Post date:** [October 26, 2018, 4:19pm UTC](https://community.learningequality.org/t/export-usage-data-session-logs-and-summary-logs-download-not-working/878/7 "2018-10-26T16:19:53Z")
Hi - 0.11.0 alpha 5 was from August 8. I was not able to reproduce this issue on the latest 0.11.0 development version, which is beta 2. @mikiasephrem: - If you’d like to simply run a known stable version of Kolibri, please download from [learningequality.org/download](https://learningequality.org/download/). The current stable version is 0.10.3 - If you’re trying to help us with pre-release testing, that’s great! You can always find the [latest pre-releases on github](https://github.com/learningequality/kolibri/releases) thanks! ---
**Author:** ![radina-matic](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/radina-matic/32/9_2.png) [@radina-matic](https://community.learningequality.org/u/radina-matic)\ **Post date:** [October 26, 2018, 4:23pm UTC](https://community.learningequality.org/t/export-usage-data-session-logs-and-summary-logs-download-not-working/878/8 "2018-10-26T16:23:13Z")
@mikiasephrem As José & Devon mentioned, we do not recommend installing the development versions (which are for internal testing use only, and hence unstable) to the general public. To attach a file to a post, you should have the upload button in the toolbar of the reply window: ![Export usage data session logs and summary logs download not working - Support - Kolibri - Learning Equality Community - Mozilla Firefox_103](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/1X/0e9077ed3ff9c6d4696f800a528dda5180c6748d.png)