# Error message when installing k-lite **URL:** \ **Category:** Support\ **Created:** [January 25, 2018, 9:33am UTC](https://community.learningequality.org/t/error-message-when-installing-k-lite/472 "2018-01-25T09:33:49Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![ONOJA\_EMMANUEL](https://avatars.discourse-cdn.com/v4/letter/o/8e8cbc/32.png) [@ONOJA\_EMMANUEL](https://community.learningequality.org/u/ONOJA_EMMANUEL)\ **Post date:** [January 25, 2018, 9:33am UTC](https://community.learningequality.org/t/error-message-when-installing-k-lite/472/1 "2018-01-25T09:33:49Z")
Hello, I have installed python and Ka-lite successfully. I downloaded some videos via the interface(early math). The first attempt to play back nearly started like a second or two. But after that an error message like swag encountered. Another attempt to play nothing displayed but only a bank screen. Please assist me to figure out this challenge." ---
**Author:** ![laura](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/laura/32/69_2.png) [@laura](https://community.learningequality.org/u/laura)\ **Post date:** [January 30, 2018, 10:26pm UTC](https://community.learningequality.org/t/error-message-when-installing-k-lite/472/2 "2018-01-30T22:26:53Z")
Hi Onoja, It looks like you have an existing thread open on that current issue, so I’ll ask you to re-direct any follow-up questions onto that thread to keep the thread history consolidated. The original thread can be found here: [Video download produces blank videos](http://community.learningequality.org/t/video-download-produces-blank-videos/395/4) Thank you! ---
**Author:** ![laura](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/laura/32/69_2.png) [@laura](https://community.learningequality.org/u/laura)\ **Post date:** [January 30, 2018, 10:26pm UTC](https://community.learningequality.org/t/error-message-when-installing-k-lite/472/3 "2018-01-30T22:26:59Z")