# Error importing users **URL:** \ **Category:** Support\ **Created:** [July 7, 2022, 8:32pm UTC](https://community.learningequality.org/t/error-importing-users/2491 "2022-07-07T20:32:08Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Billy](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/billy/32/1141_2.png) [@Billy](https://community.learningequality.org/u/Billy)\ **Post date:** [July 7, 2022, 8:32pm UTC](https://community.learningequality.org/t/error-importing-users/2491/1 "2022-07-07T20:32:08Z")
hello again, I have to add more than 500 users and try to use the import option, however when I do it I get the following error ![image](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/2X/f/ff045bd8a2198dacebb02f1c258200f1263dab57.png) ---
**Author:** ![richard](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/richard/32/10_2.png) [@richard](https://community.learningequality.org/u/richard)\ **Post date:** [July 7, 2022, 8:36pm UTC](https://community.learningequality.org/t/error-importing-users/2491/2 "2022-07-07T20:36:07Z")
Hi @Billy, When you click on `Ayudanos informando sobre este error` what information does it show, could you copy paste the information here to give us more information to debug? Kind Regards, Richard ---
**Author:** ![Billy](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/billy/32/1141_2.png) [@Billy](https://community.learningequality.org/u/Billy)\ **Post date:** [July 7, 2022, 8:43pm UTC](https://community.learningequality.org/t/error-importing-users/2491/3 "2022-07-07T20:43:34Z")
Traceback (most recent call last): File “/usr/lib/python3/dist-packages/kolibri/core/tasks/job.py”, line 174, in to\_json string\_result = json.dumps(working\_dictionary) File “/usr/lib/python3.8/json/ **init**.py”, line 231, in dumps return \_default\_encoder.encode(obj) File “/usr/lib/python3.8/json/encoder.py”, line 199, in encode chunks = self.iterencode(o, \_one\_shot=True) File “/usr/lib/python3.8/json/encoder.py”, line 257, in iterencode return \_iterencode(o, 0) File “/usr/lib/python3.8/json/encoder.py”, line 179, in default raise TypeError(f’Object of type {o. **class**. **name** } ’ TypeError: Object of type **proxy** is not JSON serializable During handling of the above exception, another exception occurred: Traceback (most recent call last): File “/usr/lib/python3/dist-packages/kolibri/core/tasks/worker.py”, line 61, in handle\_finished\_future result = future.result() File “/usr/lib/python3.8/concurrent/futures/\_base.py”, line 437, in result return self.\_\_get\_result() File “/usr/lib/python3.8/concurrent/futures/\_base.py”, line 389, in \_\_get\_result raise self.\_exception File “/usr/lib/python3.8/concurrent/futures/thread.py”, line 57, in run result = self.fn(\*self.args, \*\*self.kwargs) File “/usr/lib/python3/dist-packages/kolibri/core/tasks/job.py”, line 117, in execute\_job result = func(\*args, \*\*kwargs) File “/usr/lib/python3/dist-packages/kolibri/dist/django/core/management/ **init**.py”, line 131, in call\_command return command.execute(\*args, \*\*defaults) File “/usr/lib/python3/dist-packages/kolibri/dist/django/core/management/base.py”, line 330, in execute output = self.handle(\*args, \*\*options) File “/usr/lib/python3/dist-packages/kolibri/core/tasks/management/commands/base.py”, line 119, in handle return self.handle\_async(\*args, \*\*options) File “/usr/lib/python3/dist-packages/kolibri/core/auth/management/commands/bulkimportusers.py”, line 852, in handle\_async self.exit\_if\_error() File “/usr/lib/python3/dist-packages/kolibri/core/auth/management/commands/bulkimportusers.py”, line 769, in exit\_if\_error self.job.save\_meta() File “/usr/lib/python3/dist-packages/kolibri/core/tasks/job.py”, line 244, in save\_meta self.storage.save\_job\_meta(self) File “/usr/lib/python3/dist-packages/kolibri/core/tasks/storage.py”, line 287, in save\_job\_meta self.\_update\_job(job.job\_id, extra\_metadata=job.extra\_metadata) File “/usr/lib/python3/dist-packages/kolibri/core/tasks/storage.py”, line 300, in \_update\_job orm\_job.saved\_job = job.to\_json() File “/usr/lib/python3/dist-packages/kolibri/core/tasks/job.py”, line 178, in to\_json raise TypeError( TypeError: Job objects need to be JSON-serializable: Object of type **proxy** is not JSON serializable ---
**Author:** ![Billy](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/billy/32/1141_2.png) [@Billy](https://community.learningequality.org/u/Billy)\ **Post date:** [July 7, 2022, 8:50pm UTC](https://community.learningequality.org/t/error-importing-users/2491/4 "2022-07-07T20:50:51Z")
apparently it is an error because the file is not in the correct format ---
**Author:** ![richard](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/richard/32/10_2.png) [@richard](https://community.learningequality.org/u/richard)\ **Post date:** [July 7, 2022, 8:52pm UTC](https://community.learningequality.org/t/error-importing-users/2491/5 "2022-07-07T20:52:39Z")
Yes - that does seem to be the issue, although it should report that error to you rather than showing an error page! I am filing an issue for this on our tracker, it should be fixed in a patch release on 0.15.x. For now, make sure that the file you are uploading is a valid CSV file - other file types will not be processed. ---
**Author:** ![richard](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/richard/32/10_2.png) [@richard](https://community.learningequality.org/u/richard)\ **Post date:** [July 7, 2022, 8:57pm UTC](https://community.learningequality.org/t/error-importing-users/2491/6 "2022-07-07T20:57:38Z")
I have filed an issue on our Github here: [Reporting an error in bulkimportusers triggers an error · Issue #9554 · learningequality/kolibri · GitHub](https://github.com/learningequality/kolibri/issues/9554) - hopefully we should be able to resolve this by the end of August. ---
**Author:** ![jredrejo](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jredrejo/32/561_2.png) [@jredrejo](https://community.learningequality.org/u/jredrejo)\ **Post date:** [July 8, 2022, 5:34pm UTC](https://community.learningequality.org/t/error-importing-users/2491/7 "2022-07-08T17:34:24Z")
Hello @Bily , looking at your error traceback I see the problem is not in the file format but in the way errors in the file are notified. Your file contains some error that should be shown in the browser. The errors are translated into your server language and it seems the translation is failing. To try to reproduce it, could you give me more info about your server? kolibri version, Operative system, language (probably es-GT , etc.) ? I’ve tried to reproduce it using Ubuntu 20.04 and the translation is correct and this error does not appear so I guess you’re using a different system. Thanks José ---
**Author:** ![richard](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/richard/32/10_2.png) [@richard](https://community.learningequality.org/u/richard)\ **Post date:** [July 11, 2022, 7:00pm UTC](https://community.learningequality.org/t/error-importing-users/2491/8 "2022-07-11T19:00:00Z")
Hi @Billy, @jredrejo has made a fix for what we think was the cause of this, and it should be in the next patch release of Kolibri that will be out in just under two weeks. Thanks for reporting and helping us improve Kolibri! Kind Regards, Richard