# CK12 won't install in android app

**URL:** <https://community.learningequality.org/t/ck12-wont-install-in-android-app/3007>\
**Category:** Support\
**Created:** [March 13, 2024, 8:28am UTC](https://community.learningequality.org/t/ck12-wont-install-in-android-app/3007 "2024-03-13T08:28:02Z")\
**Posts on this page:** 1\
**Showing post:** 5

<div class="post-metadata">

**Author:** ![RadinaMatic](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/radinamatic/32/701_2.png) [@RadinaMatic](https://community.learningequality.org/u/RadinaMatic)\
**Post date:** [March 13, 2024, 7:08pm UTC](https://community.learningequality.org/t/ck12-wont-install-in-android-app/3007/5 "2024-03-13T19:08:15Z")

</div>

Hello @Masomotele!

To continue investigating the issue you’re experiencing, we would need the Kolibri logs from your Android device. Please follow these steps to retrieve the logs:

1. Close the Kolibri app if it is running.

2. Connect your device to a computer using a USB cable.

3. Select **File transfer** in the USB options on your device.

4. Wait for your computer to recognize the Android device as an external drive.  
On Windows it should look something like this:

5. Navigate the drive through the below path to open the `logs` folder:

6. Copy the `kolibri.txt` file to your computer and send it as attachment to [support@learningequality.org](mailto:support@learningequality.org) (include the link to this forum conversation for easier tracking).

---

_[View the full topic](https://community.learningequality.org/t/ck12-wont-install-in-android-app/3007)._