# Cannot Install Kolibri on Windows

**URL:** <https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256>\
**Category:** Kolibri\
**Tags:** windows10, installation\
**Created:** [August 6, 2019, 11:04pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256 "2019-08-06T23:04:33Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![CaseyK](https://avatars.discourse-cdn.com/v4/letter/c/258eb7/32.png) [@CaseyK](https://community.learningequality.org/u/CaseyK)\
**Post date:** [August 6, 2019, 11:04pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/1 "2019-08-06T23:04:33Z")

</div>

Kolibri won’t install - and when it did before, it wouldnt open, saying it was already open.

This is the most recent error message:

## Summary

I am not able to install Kolibri - the following message appears:  
 ![Kolibri error](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/1X/5521fe13bf4e0ba03ac5c4d4ab57cc8a7e9e94c5.jpg)

## Technical details

- Kolibri version - most recent
- Windows 10
- Firefox

---

<div class="post-metadata">

**Author:** ![jonathan](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jonathan/32/314_2.png) [@jonathan](https://community.learningequality.org/u/jonathan)\
**Post date:** [August 6, 2019, 11:50pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/2 "2019-08-06T23:50:47Z")

</div>

Hi @CaseyK, could you try installing Kolibri again from scratch? [Uninstall instructions here](https://kolibri.readthedocs.io/en/latest/install/windows.html#uninstall)

When you originally installed Kolibri, did you see a step asking to _install or update Python_? Based on your screenshot, the installer couldn’t find Python 3 and the ‘pip’ application, which is required to install Kolibri.

---

<div class="post-metadata">

**Author:** ![CaseyK](https://avatars.discourse-cdn.com/v4/letter/c/258eb7/32.png) [@CaseyK](https://community.learningequality.org/u/CaseyK)\
**Post date:** [August 7, 2019, 3:03pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/3 "2019-08-07T15:03:23Z")

</div>

Hi @jonathan, yes I have uninstalled and re-installed several times now.

And yes, the step about installing Python came up, to which I said “Yes.” Is that what I should have done, or should I have installed it separately?

Thanks,  
Casey

---

<div class="post-metadata">

**Author:** ![jonathan](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jonathan/32/314_2.png) [@jonathan](https://community.learningequality.org/u/jonathan)\
**Post date:** [August 7, 2019, 6:40pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/4 "2019-08-07T18:40:24Z")

</div>

> And yes, the step about installing Python came up, to which I said “Yes.” Is that what I should have done, or should I have installed it separately?

Yes, you should choose “Yes” at that step. It’s possible that our Kolibri installer did not install Python 3.4 for you in spite of this, though. Would you be able to check that the `C:/Python34` folder exists on your computer and that it has installed `pip.exe` for you at `C:/Python34/Scripts/pip.exe`. If it hasn’t, this might indicate a bug with our installer on some Windows systems.

I’m asking around if there is a way for you to install Python separately, but I’m noticing on the [Python windows downloads page](https://www.python.org/downloads/windows/) that there is not a Windows installer for Python 3.4.

---

<div class="post-metadata">

**Author:** ![jonathan](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jonathan/32/314_2.png) [@jonathan](https://community.learningequality.org/u/jonathan)\
**Post date:** [August 7, 2019, 6:43pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/5 "2019-08-07T18:43:27Z")

</div>

@CaseyK Also, could you paste the contents of the `kolibri-setup.log` here?

---

<div class="post-metadata">

**Author:** ![CaseyK](https://avatars.discourse-cdn.com/v4/letter/c/258eb7/32.png) [@CaseyK](https://community.learningequality.org/u/CaseyK)\
**Post date:** [August 7, 2019, 7:05pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/6 "2019-08-07T19:05:13Z")

</div>

Hi again @jonathan,

The installer is there, as is the pip.exe, but it won’t open.

 ![Python error](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/1X/cd2199d571d3b819cf1615b6ba358e83f5e57244.jpg)

This the log:

2019-08-06 16:59:51.957 Log opened. (Time zone: UTC-06:00)  
2019-08-06 16:59:51.957 Setup version: Inno Setup version 5.5.9 (u)  
2019-08-06 16:59:51.957 Original Setup EXE: C:\Users\CaseyKennedy\Desktop\kolibri-v0.12.7-windows-setup.exe  
2019-08-06 16:59:51.957 Setup command line: /SL5="$9043A,127938415,182272,C:\Users\CaseyKennedy\Desktop\kolibri-v0.12.7-windows-setup.exe" /SPAWNWND=$5073A /NOTIFYWND=$407BC  
2019-08-06 16:59:51.957 Windows version: 10.0.17763 (NT platform: Yes)  
2019-08-06 16:59:51.957 64-bit Windows: Yes  
2019-08-06 16:59:51.957 Processor architecture: x64  
2019-08-06 16:59:52.035 User privileges: Administrative  
2019-08-06 16:59:52.035 64-bit install mode: No  
2019-08-06 17:00:18.788 Created temporary directory: C:\Users\CASEYK~1\AppData\Local\Temp\is-SHEHA.tmp  
2019-08-06 17:00:19.304 Message box (Yes/No):  
Python 3.4+ is required to install Kolibri on Windows; do you wish to first install Python 3.4.3, before continuing with the installation of Kolibri?  
2019-08-06 17:00:23.882 User chose Yes.  
2019-08-06 17:00:23.882 Extracting temporary file: C:\Users\CASEYK~1\AppData\Local\Temp\is-SHEHA.tmp\python-3.4.3.amd64.msi  
2019-08-06 17:00:38.368 Extracting temporary file: C:\Users\CASEYK~1\AppData\Local\Temp\is-SHEHA.tmp\python-3.4.3.msi  
2019-08-06 17:00:42.619 Extracting temporary file: C:\Users\CASEYK~1\AppData\Local\Temp\is-SHEHA.tmp\python-exe.bat  
2019-08-06 17:00:50.604 Message box (Yes/No):  
The folder:

```
                      C:\Program Files (x86)\Kolibri
                      
                      already exists. Would you like to install to that folder anyway?

```

2019-08-06 17:00:52.292 User chose Yes.  
2019-08-06 17:00:54.636 Starting the installation process.  
2019-08-06 17:00:54.636 Setting permissions on directory: C:\Program Files (x86)\Kolibri  
2019-08-06 17:00:54.667 Directory for uninstall files: C:\Program Files (x86)\Kolibri  
2019-08-06 17:00:54.667 Creating new uninstall log: C:\Program Files (x86)\Kolibri\unins000.dat  
2019-08-06 17:00:54.667 – File entry –  
2019-08-06 17:00:54.667 Dest filename: C:\Program Files (x86)\Kolibri\unins000.exe  
2019-08-06 17:00:54.683 Time stamp of our file: 2019-08-06 16:59:50.626  
2019-08-06 17:00:54.683 Installing the file.  
2019-08-06 17:00:54.699 Uninstaller requires administrator: Yes  
2019-08-06 17:00:54.855 Successfully installed the file.  
2019-08-06 17:00:54.855 – File entry –  
2019-08-06 17:00:54.855 Dest filename: C:\Program Files (x86)\Kolibri\kolibri\kolibri-0.12.7-py2.py3-none-any.whl  
2019-08-06 17:00:54.855 Time stamp of our file: 2019-07-27 02:11:38.000  
2019-08-06 17:00:54.855 Installing the file.  
2019-08-06 17:00:54.855 Creating directory: C:\Program Files (x86)\Kolibri\kolibri  
2019-08-06 17:01:07.309 Successfully installed the file.  
2019-08-06 17:01:07.309 – File entry –  
2019-08-06 17:01:07.309 Dest filename: C:\Python34\Scripts\reset-env-vars.bat  
2019-08-06 17:01:07.325 Time stamp of our file: 2019-07-27 02:11:38.000  
2019-08-06 17:01:07.325 Installing the file.  
2019-08-06 17:01:07.325 Successfully installed the file.  
2019-08-06 17:01:07.325 – File entry –  
2019-08-06 17:01:07.325 Dest filename: C:\Program Files (x86)\Kolibri\kolibri\scripts\add\_systemstart\_task.bat  
2019-08-06 17:01:07.340 Time stamp of our file: 2019-07-27 02:11:38.000  
2019-08-06 17:01:07.340 Installing the file.  
2019-08-06 17:01:07.340 Creating directory: C:\Program Files (x86)\Kolibri\kolibri\scripts  
2019-08-06 17:01:07.356 Successfully installed the file.  
2019-08-06 17:01:07.356 – File entry –  
2019-08-06 17:01:07.356 Dest filename: C:\Program Files (x86)\Kolibri\kolibri\scripts\remove\_systemstart\_task.bat  
2019-08-06 17:01:07.356 Time stamp of our file: 2019-07-27 02:11:38.000  
2019-08-06 17:01:07.356 Installing the file.  
2019-08-06 17:01:07.372 Successfully installed the file.  
2019-08-06 17:01:07.372 – File entry –  
2019-08-06 17:01:07.372 Dest filename: C:\Program Files (x86)\Kolibri\kolibri\scripts\reset-env-vars.bat  
2019-08-06 17:01:07.372 Time stamp of our file: 2019-07-27 02:11:38.000  
2019-08-06 17:01:07.372 Installing the file.  
2019-08-06 17:01:07.387 Successfully installed the file.  
2019-08-06 17:01:07.387 – File entry –  
2019-08-06 17:01:07.387 Dest filename: C:\Program Files (x86)\Kolibri\kolibri\scripts\uninstall-kolibri.bat  
2019-08-06 17:01:07.387 Time stamp of our file: 2019-07-27 02:11:38.000  
2019-08-06 17:01:07.387 Installing the file.  
2019-08-06 17:01:07.403 Successfully installed the file.  
2019-08-06 17:01:07.403 – File entry –  
2019-08-06 17:01:07.403 Dest filename: C:\Program Files (x86)\Kolibri\Kolibri.exe  
2019-08-06 17:01:07.403 Time stamp of our file: 2019-07-27 02:11:38.000  
2019-08-06 17:01:07.403 Installing the file.  
2019-08-06 17:01:07.684 Successfully installed the file.  
2019-08-06 17:01:07.700 – File entry –  
2019-08-06 17:01:07.700 Dest filename: C:\Program Files (x86)\Kolibri\guitools.vbs  
2019-08-06 17:01:07.700 Time stamp of our file: 2019-07-27 02:11:38.000  
2019-08-06 17:01:07.700 Installing the file.  
2019-08-06 17:01:07.715 Successfully installed the file.  
2019-08-06 17:01:07.715 – File entry –  
2019-08-06 17:01:07.715 Dest filename: C:\Program Files (x86)\Kolibri\images\logo48.ico  
2019-08-06 17:01:07.715 Time stamp of our file: 2019-07-27 02:11:38.000  
2019-08-06 17:01:07.715 Installing the file.  
2019-08-06 17:01:07.731 Successfully installed the file.  
2019-08-06 17:01:07.731 – File entry –  
2019-08-06 17:01:07.731 Dest filename: C:\Program Files (x86)\Kolibri\icon\logo48.ico  
2019-08-06 17:01:07.747 Time stamp of our file: 2019-07-27 02:11:38.000  
2019-08-06 17:01:07.747 Installing the file.  
2019-08-06 17:01:07.762 Successfully installed the file.  
2019-08-06 17:01:07.762 – File entry –  
2019-08-06 17:01:07.762 Dest filename: C:\Program Files (x86)\Kolibri\python-setup\python-3.4.3.amd64.msi  
2019-08-06 17:01:07.762 Time stamp of our file: 2019-07-27 02:11:42.000  
2019-08-06 17:01:07.762 Installing the file.  
2019-08-06 17:01:11.966 Successfully installed the file.  
2019-08-06 17:01:11.966 – File entry –  
2019-08-06 17:01:11.966 Dest filename: C:\Program Files (x86)\Kolibri\python-setup\python-3.4.3.msi  
2019-08-06 17:01:11.966 Time stamp of our file: 2019-07-27 02:11:40.000  
2019-08-06 17:01:11.966 Installing the file.  
2019-08-06 17:01:16.122 Successfully installed the file.  
2019-08-06 17:01:16.122 – File entry –  
2019-08-06 17:01:16.122 Dest filename: C:\Program Files (x86)\Kolibri\python-setup\python-exe.bat  
2019-08-06 17:01:16.122 Time stamp of our file: 2019-07-27 02:11:38.000  
2019-08-06 17:01:16.122 Installing the file.  
2019-08-06 17:01:16.138 Successfully installed the file.  
2019-08-06 17:01:16.138 – File entry –  
2019-08-06 17:01:16.138 Dest filename: C:\Program Files (x86)\Kolibri\SecurityAndMaintenance\_Error.bmp  
2019-08-06 17:01:16.138 Time stamp of our file: 2019-07-27 02:11:38.000  
2019-08-06 17:01:16.138 Installing the file.  
2019-08-06 17:01:16.154 Successfully installed the file.  
2019-08-06 17:01:16.154 – Icon entry –  
2019-08-06 17:01:16.154 Dest filename: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Kolibri\Kolibri.lnk  
2019-08-06 17:01:16.154 Creating directory: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Kolibri  
2019-08-06 17:01:16.185 Creating the icon.  
2019-08-06 17:01:16.404 Successfully created the icon.  
2019-08-06 17:01:16.419 – Icon entry –  
2019-08-06 17:01:16.419 Dest filename: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Kolibri\Homepage.url  
2019-08-06 17:01:16.435 Creating the icon.  
2019-08-06 17:01:16.435 Successfully created the icon.  
2019-08-06 17:01:16.451 – Icon entry –  
2019-08-06 17:01:16.451 Dest filename: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Kolibri\Documentation.url  
2019-08-06 17:01:16.451 Creating the icon.  
2019-08-06 17:01:16.466 Successfully created the icon.  
2019-08-06 17:01:16.482 – Icon entry –  
2019-08-06 17:01:16.482 Dest filename: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Kolibri\Community forum.url  
2019-08-06 17:01:16.482 Creating the icon.  
2019-08-06 17:01:16.482 Successfully created the icon.  
2019-08-06 17:01:16.497 – Icon entry –  
2019-08-06 17:01:16.497 Dest filename: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Kolibri\Uninstall Kolibri.lnk  
2019-08-06 17:01:16.513 Creating the icon.  
2019-08-06 17:01:16.685 Successfully created the icon.  
2019-08-06 17:01:16.701 – Icon entry –  
2019-08-06 17:01:16.701 Dest filename: C:\Users\Public\Desktop\Kolibri.lnk  
2019-08-06 17:01:16.701 Creating the icon.  
2019-08-06 17:01:16.716 Successfully created the icon.  
2019-08-06 17:01:16.841 Installation process succeeded.  
2019-08-06 17:01:20.577 Something went wrong during Kolibri setup.  
Additional information can be found in the log file:  
2019-08-06 17:01:20.577 C:\Users\CaseyKennedy\Desktop\Kolibri-setup.log  
2019-08-06 17:01:20.577 To get help online, please visit our community forum:  
2019-08-06 17:01:20.577 [http://community.learningequality.org](http://community.learningequality.org)  
2019-08-06 17:01:20.577 Error details:  
2019-08-06 17:01:20.577 File: C:\Python34\Scripts\pip.exe was not found.  
2019-08-06 17:01:20.577 Extracting temporary file: C:\Users\CASEYK~1\AppData\Local\Temp\is-SHEHA.tmp\SecurityAndMaintenance\_Error.bmp

Thanks for your help.

---

<div class="post-metadata">

**Author:** ![jonathan](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jonathan/32/314_2.png) [@jonathan](https://community.learningequality.org/u/jonathan)\
**Post date:** [August 7, 2019, 7:18pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/7 "2019-08-07T19:18:34Z")

</div>

Thanks for posting this log. It looks like you’ve done everything right, so there might be a bug with our installer trying to run `pip.exe`, which we’ll have to look into.

If you are comfortable with using the command line, there is a way you can install and run Kolibri using the `pip` command line tool (which we have confirmed _has_ been installed). [Instructions here](https://kolibri.readthedocs.io/en/latest/install.html#python-pip-package)

It might go something like this on the command line:

```auto
> C:/Python34/Scripts/pip.exe install kolibri

```

If that goes well, you should be able to start it this way

```auto
> kolibri.exe start

```

---

<div class="post-metadata">

**Author:** ![jonathan](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jonathan/32/314_2.png) [@jonathan](https://community.learningequality.org/u/jonathan)\
**Post date:** [August 7, 2019, 8:52pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/8 "2019-08-07T20:52:52Z")

</div>

@CaseyK we just noticed that on your screenshot, that `pip.exe` is 0KB, so maybe it wasn’t installed correctly. You might need to simply download the latest Python 3.7 from [here](https://www.python.org/downloads/windows/), and then try installing Kolibri with the Python 3.7 version of pip that it comes with.

---

<div class="post-metadata">

**Author:** ![CaseyK](https://avatars.discourse-cdn.com/v4/letter/c/258eb7/32.png) [@CaseyK](https://community.learningequality.org/u/CaseyK)\
**Post date:** [August 7, 2019, 9:29pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/9 "2019-08-07T21:29:21Z")

</div>

Thank you @jonathan. I have downloaded Python and am in the process of downloading Kolibri again.

---

<div class="post-metadata">

**Author:** ![CaseyK](https://avatars.discourse-cdn.com/v4/letter/c/258eb7/32.png) [@CaseyK](https://community.learningequality.org/u/CaseyK)\
**Post date:** [August 7, 2019, 9:35pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/10 "2019-08-07T21:35:44Z")

</div>

Hi again @jonathan,  
Python shows as though it’s downloaded but will not run:

 ![Python error 2](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/1X/af9e6a1c0e97bf5cccbdd9788fa5ef577f933fa0.jpg)

I tried opening Kolibri again too after downloading it again, and it wouldn work.

---

<div class="post-metadata">

**Author:** ![jonathan](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jonathan/32/314_2.png) [@jonathan](https://community.learningequality.org/u/jonathan)\
**Post date:** [August 7, 2019, 9:47pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/11 "2019-08-07T21:47:13Z")

</div>

I found this [Stack Overflow article](https://stackoverflow.com/questions/44394965/cant-run-python-on-windows-anymore) that looks similar to what you’re seeing. They recommend not using the ‘x86-64’ installer, even if you do have a 64-bit system.

Which installer did you use when you got the “This app can’t run on your PC” error?

---

<div class="post-metadata">

**Author:** ![CaseyK](https://avatars.discourse-cdn.com/v4/letter/c/258eb7/32.png) [@CaseyK](https://community.learningequality.org/u/CaseyK)\
**Post date:** [August 7, 2019, 9:50pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/12 "2019-08-07T21:50:19Z")

</div>

Python 3.7 (64bit)

---

<div class="post-metadata">

**Author:** ![CaseyK](https://avatars.discourse-cdn.com/v4/letter/c/258eb7/32.png) [@CaseyK](https://community.learningequality.org/u/CaseyK)\
**Post date:** [August 7, 2019, 9:51pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/13 "2019-08-07T21:51:26Z")

</div>

Which do you suggest I use from this list? [https://www.python.org/downloads/windows/](https://www.python.org/downloads/windows/)

---

<div class="post-metadata">

**Author:** ![jonathan](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jonathan/32/314_2.png) [@jonathan](https://community.learningequality.org/u/jonathan)\
**Post date:** [August 7, 2019, 9:56pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/14 "2019-08-07T21:56:51Z")

</div>

See if this one works: [https://www.python.org/ftp/python/3.7.4/python-3.7.4.exe](https://www.python.org/ftp/python/3.7.4/python-3.7.4.exe) (is not 64-bit specific)

---

<div class="post-metadata">

**Author:** ![CaseyK](https://avatars.discourse-cdn.com/v4/letter/c/258eb7/32.png) [@CaseyK](https://community.learningequality.org/u/CaseyK)\
**Post date:** [August 7, 2019, 10:18pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/15 "2019-08-07T22:18:56Z")

</div>

I was able to download Python but Kolibri still doesnt want to download. ![Error 3](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/1X/0b5d85ed2f979c46ed70d840acb721b14801c1d9.jpg)

---

<div class="post-metadata">

**Author:** ![CaseyK](https://avatars.discourse-cdn.com/v4/letter/c/258eb7/32.png) [@CaseyK](https://community.learningequality.org/u/CaseyK)\
**Post date:** [August 7, 2019, 10:26pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/16 "2019-08-07T22:26:42Z")

</div>

Python still has an error too

 ![Python Error 3](https://canada1.discourse-cdn.com/flex035/uploads/learneq/original/1X/bde3d6a404b87af3852dfd513a5d99610942c1c4.jpg)

---

<div class="post-metadata">

**Author:** ![jonathan](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jonathan/32/314_2.png) [@jonathan](https://community.learningequality.org/u/jonathan)\
**Post date:** [August 7, 2019, 10:38pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/17 "2019-08-07T22:38:48Z")

</div>

Can you try right-clicking the IDLE icon and select “Run as administrator” (if that option or something similar is available)?

Could you also try running `python`, or `pip` from the Command Prompt or Powershell?

The Kolibri MSI installer will still have problems, since it’s not installing Python 3.4 correctly. I’m trying to see if we can work around this by using Python 3.7 to do a manual installation from [PyPi](https://pypi.org/project/kolibri/)

---

<div class="post-metadata">

**Author:** ![CaseyK](https://avatars.discourse-cdn.com/v4/letter/c/258eb7/32.png) [@CaseyK](https://community.learningequality.org/u/CaseyK)\
**Post date:** [August 7, 2019, 10:41pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/18 "2019-08-07T22:41:58Z")

</div>

@jonathan

The same error message appeared when I tried to run as administrator.

In the command prompt, what do I type to run Python?

---

<div class="post-metadata">

**Author:** ![jonathan](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.learningequality.org/jonathan/32/314_2.png) [@jonathan](https://community.learningequality.org/u/jonathan)\
**Post date:** [August 7, 2019, 10:57pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/19 "2019-08-07T22:57:38Z")

</div>

You could try first just `python`

```auto
> python

```

But this will only work if `python` was added to the [PATH environment variable](https://stackoverflow.com/questions/1522564/how-do-i-run-a-python-program) during installation.

If it wasn’t, see if you can find where `python.exe` or `pip.exe` are installed on the C:/ drive. It’s probably in a folder like C:/Python37, like it was for Python 3.4

---

<div class="post-metadata">

**Author:** ![CaseyK](https://avatars.discourse-cdn.com/v4/letter/c/258eb7/32.png) [@CaseyK](https://community.learningequality.org/u/CaseyK)\
**Post date:** [August 7, 2019, 11:02pm UTC](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256/20 "2019-08-07T23:02:44Z")

</div>

I just tried

> python  
> and  
> C:/Python37

and neither was recognized as an internal or external operable program or batch file.

[Next page](https://community.learningequality.org/t/cannot-install-kolibri-on-windows/1256.md?page=2)