# Support

**URL:** https://community.learningequality.org/c/support/11.md?page=2

[Latest](https://community.learningequality.org/latest.md) · [Categories](https://community.learningequality.org/categories.md) · [Tags](https://community.learningequality.org/tags.md)

**Page:** 3

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## [Within the activities that can be added to the Kolibri platform, is it possible to upload activities that allow students to have collaborative online feedback, such as forums, peer comments, co-editing, and communication channels among them?](https://community.learningequality.org/t/within-the-activities-that-can-be-added-to-the-kolibri-platform-is-it-possible-to-upload-activities-that-allow-students-to-have-collaborative-online-feedback-such-as-forums-peer-comments-co-editing-and-communication-channels-among-them/3866)

<div class="topic-metadata">

**Author:** [@Osmater](https://community.learningequality.org/u/Osmater)\
**Replies:** 1\
**Last updated:** [September 30, 2025, 1:05pm UTC](https://community.learningequality.org/t/within-the-activities-that-can-be-added-to-the-kolibri-platform-is-it-possible-to-upload-activities-that-allow-students-to-have-collaborative-online-feedback-such-as-forums-peer-comments-co-editing-and-communication-channels-among-them/3866 "2025-09-30T13:05:25Z")

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Within the activities that can be added to the Kolibri platform, is it possible to upload activities that allow students to have collaborative online feedback, such as forums, peer comments, co-editing, and communication…

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## [Diasble Hints - Kolibri Offline](https://community.learningequality.org/t/diasble-hints-kolibri-offline/3867)

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**Author:** [@Rajesh\_hansrajh](https://community.learningequality.org/u/Rajesh_hansrajh)\
**Replies:** 3\
**Last updated:** [September 29, 2025, 11:41am UTC](https://community.learningequality.org/t/diasble-hints-kolibri-offline/3867 "2025-09-29T11:41:49Z")

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Hello, Please advise on how we disable “Hints” in Kolibri offline.

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## [Does the Kolibri platform allow students to upload assignment files in order to receive feedback from the teacher and their classmates, enabling authentic online interaction?](https://community.learningequality.org/t/does-the-kolibri-platform-allow-students-to-upload-assignment-files-in-order-to-receive-feedback-from-the-teacher-and-their-classmates-enabling-authentic-online-interaction/3864)

<div class="topic-metadata">

**Author:** [@Osmater](https://community.learningequality.org/u/Osmater)\
**Replies:** 1\
**Last updated:** [September 25, 2025, 12:18pm UTC](https://community.learningequality.org/t/does-the-kolibri-platform-allow-students-to-upload-assignment-files-in-order-to-receive-feedback-from-the-teacher-and-their-classmates-enabling-authentic-online-interaction/3864 "2025-09-25T12:18:30Z")

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Does the Kolibri platform allow students to upload assignment files in order to receive feedback from the teacher and their classmates, enabling authentic online interaction?

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## [Recuperar un canal borrado](https://community.learningequality.org/t/recuperar-un-canal-borrado/3861)

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**Author:** [@Cardrums\_Ruiz](https://community.learningequality.org/u/Cardrums_Ruiz)\
**Replies:** 2\
**Last updated:** [September 24, 2025, 10:12pm UTC](https://community.learningequality.org/t/recuperar-un-canal-borrado/3861 "2025-09-24T22:12:11Z")

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Buen dia, tengo una consulta, es posible recuperar un canal borrado accidentalmente de kolibri studio?

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## [Linked Next Step from Studio not showing in Kolibri app](https://community.learningequality.org/t/linked-next-step-from-studio-not-showing-in-kolibri-app/3855)

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**Author:** [@henryly213](https://community.learningequality.org/u/henryly213)\
**Replies:** 5\
**Last updated:** [September 24, 2025, 1:36pm UTC](https://community.learningequality.org/t/linked-next-step-from-studio-not-showing-in-kolibri-app/3855 "2025-09-24T13:36:21Z")

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Operating System (e.g. Windows, MacOS, Linux): Windows Browser (e.g. Chrome, Firefox, Safari): Chrome Channel (Name of the channel you were working on): Description of problem: I am facing an issue with the “Related”…

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## [Quiz UX on wrong then correct answers](https://community.learningequality.org/t/quiz-ux-on-wrong-then-correct-answers/3860)

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**Author:** [@steve](https://community.learningequality.org/u/steve)\
**Replies:** 0\
**Last updated:** [September 24, 2025, 6:26am UTC](https://community.learningequality.org/t/quiz-ux-on-wrong-then-correct-answers/3860 "2025-09-24T06:26:03Z")

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Hi - on a quiz if the learner provides the wrong answer and then the correct one, they get a “Great! Keep going” response, but clicking Next then requires them to provide the answer again. If they answer the question co…

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## [Ajout des langues Mooré et Dioula dans Kolibri](https://community.learningequality.org/t/ajout-des-langues-moore-et-dioula-dans-kolibri/3839)

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**Author:** [@sawadogo38](https://community.learningequality.org/u/sawadogo38)\
**Replies:** 3\
**Last updated:** [August 28, 2025, 2:31pm UTC](https://community.learningequality.org/t/ajout-des-langues-moore-et-dioula-dans-kolibri/3839 "2025-08-28T14:31:42Z")

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Bonjour à tous, Je suis un utilisateur de Kolibri et j’aimerais signaler que les langues Mooré et Dioula ne semblent pas encore disponibles dans la plateforme, bien que ce soient des langues importantes au Burkina Faso …

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## [WiXii - Bug Acertijo 5](https://community.learningequality.org/t/wixii-bug-acertijo-5/3843)

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**Author:** [@jtijerina](https://community.learningequality.org/u/jtijerina)\
**Replies:** 0\
**Last updated:** [August 27, 2025, 8:41pm UTC](https://community.learningequality.org/t/wixii-bug-acertijo-5/3843 "2025-08-27T20:41:40Z")

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El acertijo 5 “Patron de Crecimiento” de la biblioteca WiXii no funciona correctamente. La respuesta correcta es B y la marca incorrecta. Favor de revisarlo y corregirlo.

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## [Estou com uma grande dificuldade de rodar o meu Plugin de Thema](https://community.learningequality.org/t/estou-com-uma-grande-dificuldade-de-rodar-o-meu-plugin-de-thema/3842)

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**Author:** [@Fabrisc](https://community.learningequality.org/u/Fabrisc)\
**Replies:** 5\
**Last updated:** [August 27, 2025, 3:33pm UTC](https://community.learningequality.org/t/estou-com-uma-grande-dificuldade-de-rodar-o-meu-plugin-de-thema/3842 "2025-08-27T15:33:49Z")

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Summary After upgrading to a development version of Kolibri (0.19.0a0), the platform fails to load the login page, returning an Internal Server Error (500). The traceback indicates an IndexError in theme\_hook.py when tr…

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## [Is Kolibri tested for use as an Online LMS?](https://community.learningequality.org/t/is-kolibri-tested-for-use-as-an-online-lms/510)

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**Author:** [@AlistairP](https://community.learningequality.org/u/AlistairP)\
**Replies:** 4\
**Last updated:** [August 12, 2025, 1:37pm UTC](https://community.learningequality.org/t/is-kolibri-tested-for-use-as-an-online-lms/510 "2025-08-12T13:37:32Z")

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HI All, I’m from South Africa where we have a mix of high and low connectivity schools. We’re wanting to offer free access to the Khan Academy content via the broadband network, but need the content to be hosted locally…

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## [Trouble importing Phet interactive simulations on a local Windows Kolibri instance](https://community.learningequality.org/t/trouble-importing-phet-interactive-simulations-on-a-local-windows-kolibri-instance/3808)

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**Author:** [@jaltekruse](https://community.learningequality.org/u/jaltekruse)\
**Replies:** 5\
**Last updated:** [August 8, 2025, 10:04pm UTC](https://community.learningequality.org/t/trouble-importing-phet-interactive-simulations-on-a-local-windows-kolibri-instance/3808 "2025-08-08T22:04:53Z")

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Summary I am interested in contributing to the import of new OER content in the Studio platform. I successfully installed Kolibri onto my Windows 10 machine and tried to add the Phet interactives channel from Kolibri stu…

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## [Download reports in document form from the Kolibir server](https://community.learningequality.org/t/download-reports-in-document-form-from-the-kolibir-server/3813)

<div class="topic-metadata">

**Author:** [@Cardrums\_Ruiz](https://community.learningequality.org/u/Cardrums_Ruiz)\
**Replies:** 1\
**Last updated:** [August 1, 2025, 3:19pm UTC](https://community.learningequality.org/t/download-reports-in-document-form-from-the-kolibir-server/3813 "2025-08-01T15:19:16Z")

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Good morning, I have a question regarding the Kolibri server. Could I download the history or report of assigned exercises? For example, download information about a group, the assigned activity, the date, the number of …

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## [Problem with Kolibri Studio](https://community.learningequality.org/t/problem-with-kolibri-studio/3804)

<div class="topic-metadata">

**Author:** [@Cardrums\_Ruiz](https://community.learningequality.org/u/Cardrums_Ruiz)\
**Replies:** 4\
**Last updated:** [July 31, 2025, 3:59pm UTC](https://community.learningequality.org/t/problem-with-kolibri-studio/3804 "2025-07-31T15:59:32Z")

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Operating System (e.g. Windows, MacOS, Linux): Browser (e.g. Chrome, Firefox, Safari): Channel (Name of the channel you were working on): Description of problem: I’m having a problem with our Kolibri Studio account. …

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## [Is it possible to import content packed in a SCORM format into Kolibri?](https://community.learningequality.org/t/is-it-possible-to-import-content-packed-in-a-scorm-format-into-kolibri/1767)

<div class="topic-metadata">

**Author:** [@Karin\_Camihort](https://community.learningequality.org/u/Karin_Camihort)\
**Replies:** 16\
**Last updated:** [July 30, 2025, 4:39pm UTC](https://community.learningequality.org/t/is-it-possible-to-import-content-packed-in-a-scorm-format-into-kolibri/1767 "2025-07-30T16:39:57Z")

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Hello! Is it possible to import content packed in a SCORM format into Kolibri? Thank you, Karin

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## [Android App - Problems with Synchronization](https://community.learningequality.org/t/android-app-problems-with-synchronization/3812)

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**Author:** [@Daniel\_Sebastian\_Jim](https://community.learningequality.org/u/Daniel_Sebastian_Jim)\
**Replies:** 0\
**Last updated:** [July 29, 2025, 3:36pm UTC](https://community.learningequality.org/t/android-app-problems-with-synchronization/3812 "2025-07-29T15:36:54Z")

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We’ve been encountering technical issues related to synchronization on certain Android tablets running our app in a learn-only configuration. The Samsung Galaxy Tab A9 (Wi-Fi) tablets were eventually able to synchroni…

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## [Uploading local contents to local kolibri server or on kolibri studio](https://community.learningequality.org/t/uploading-local-contents-to-local-kolibri-server-or-on-kolibri-studio/3803)

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**Author:** [@jarasyola](https://community.learningequality.org/u/jarasyola)\
**Replies:** 0\
**Last updated:** [July 24, 2025, 2:00pm UTC](https://community.learningequality.org/t/uploading-local-contents-to-local-kolibri-server-or-on-kolibri-studio/3803 "2025-07-24T14:00:55Z")

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Hello Kolibri community, Thank you very much for the initiative of Learning Equality Community and Kolibri. Your work is so valuable to our community, especially for learners from the community who don’t have access to…

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## [HTML forms not working in Chrome - Sandboxed frame error blocking form submissions](https://community.learningequality.org/t/html-forms-not-working-in-chrome-sandboxed-frame-error-blocking-form-submissions/3795)

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**Author:** [@Hans](https://community.learningequality.org/u/Hans)\
**Replies:** 3\
**Last updated:** [July 21, 2025, 6:44pm UTC](https://community.learningequality.org/t/html-forms-not-working-in-chrome-sandboxed-frame-error-blocking-form-submissions/3795 "2025-07-21T18:44:41Z")

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I have HTML content with interactive educational activities that use HTML forms for multiple choice selections (see attached screenshots). The forms work perfectly in Safari but fail completely in Chrome with the followi…

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## [Add New KhanAcademy courses for PH students](https://community.learningequality.org/t/add-new-khanacademy-courses-for-ph-students/3782)

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**Author:** [@Prince\_Jireh\_Morales](https://community.learningequality.org/u/Prince_Jireh_Morales)\
**Replies:** 5\
**Last updated:** [July 15, 2025, 2:10pm UTC](https://community.learningequality.org/t/add-new-khanacademy-courses-for-ph-students/3782 "2025-07-15T14:10:11Z")

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Operating System (Windows) Browser (Chrome) Channel (KhanAcademy) Description of problem: Good day to everyone. I have discovered the awesome use of Kolibri to share content with learners offline with low barrier to e…

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## [Reset password link not working on kolibri studio](https://community.learningequality.org/t/reset-password-link-not-working-on-kolibri-studio/3779)

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**Author:** [@iCAN](https://community.learningequality.org/u/iCAN)\
**Replies:** 4\
**Last updated:** [July 8, 2025, 4:14pm UTC](https://community.learningequality.org/t/reset-password-link-not-working-on-kolibri-studio/3779 "2025-07-08T16:14:39Z")

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I have an account with Kolibri studio with email but forgot password. When I click link for Forgot password and put in this email I don’t get a link to reset password. Any ideas? -marc

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## [Channel Disappearing on Update of other Channel](https://community.learningequality.org/t/channel-disappearing-on-update-of-other-channel/3755)

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**Author:** [@ZaidPirwani](https://community.learningequality.org/u/ZaidPirwani)\
**Replies:** 9\
**Last updated:** [June 26, 2025, 6:42pm UTC](https://community.learningequality.org/t/channel-disappearing-on-update-of-other-channel/3755 "2025-06-26T18:42:15Z")

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Summary We have 2 channels on most of our Kolibri installations (we call them A and B), when updating channel on Kolibri, sometimes, one of the Channels just disappears - no error, no warning or anything, in task manager…

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## [Migrating Channels from Kolibri Studio v2023.09.27 to v2025.05.05](https://community.learningequality.org/t/migrating-channels-from-kolibri-studio-v2023-09-27-to-v2025-05-05/3761)

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**Author:** [@Abdulkarim\_Ali\_Patri](https://community.learningequality.org/u/Abdulkarim_Ali_Patri)\
**Replies:** 1\
**Last updated:** [June 23, 2025, 3:07pm UTC](https://community.learningequality.org/t/migrating-channels-from-kolibri-studio-v2023-09-27-to-v2025-05-05/3761 "2025-06-23T15:07:03Z")

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Dear Learning Equality Support Team, I hope this message finds you well. I am reaching out to request your assistance in migrating all channels and associated data from an older version of Kolibri Studio (v2023.09.27) t…

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## [Kolibri Usage & Deployment](https://community.learningequality.org/t/kolibri-usage-deployment/3751)

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**Author:** [@Okal1](https://community.learningequality.org/u/Okal1)\
**Replies:** 0\
**Last updated:** [June 9, 2025, 2:59pm UTC](https://community.learningequality.org/t/kolibri-usage-deployment/3751 "2025-06-09T14:59:21Z")

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I need help in accessing the kolibri data portal for a pilot program an undertaking in rural Kenya

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## [Suggestions for GSoC 2025 for new contributors](https://community.learningequality.org/t/suggestions-for-gsoc-2025-for-new-contributors/3509)

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**Author:** [@Mamatha\_Bandi](https://community.learningequality.org/u/Mamatha_Bandi)\
**Replies:** 12\
**Last updated:** [March 4, 2025, 3:59pm UTC](https://community.learningequality.org/t/suggestions-for-gsoc-2025-for-new-contributors/3509 "2025-03-04T15:59:22Z")

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Hello Learning Equality Support Team, I am Mamatha , masters in computer science student, I am deeply interested in contributing to your organization as part of Google Summer of Code (GSoC) 2025. I admire the impactful …

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## [Combining Kolibri with Data Tools – Suggestions for Rural Education Projects?](https://community.learningequality.org/t/combining-kolibri-with-data-tools-suggestions-for-rural-education-projects/3745)

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**Author:** [@fifohe](https://community.learningequality.org/u/fifohe)\
**Replies:** 0\
**Last updated:** [May 29, 2025, 6:38am UTC](https://community.learningequality.org/t/combining-kolibri-with-data-tools-suggestions-for-rural-education-projects/3745 "2025-05-29T06:38:31Z")

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Dear all, I am involved in an educational project in a rural community with recently very limited access to the internet. We have just implemented Kolibri as a way to provide offline digital learning, and there has been…

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## [Kolibri failed update to 0.18 Debian RPi](https://community.learningequality.org/t/kolibri-failed-update-to-0-18-debian-rpi/3723)

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**Author:** [@cjackson](https://community.learningequality.org/u/cjackson)\
**Replies:** 2\
**Last updated:** [May 21, 2025, 10:02am UTC](https://community.learningequality.org/t/kolibri-failed-update-to-0-18-debian-rpi/3723 "2025-05-21T10:02:16Z")

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I did an update of our RPi and seems the Kolibri upgrade has failed. Below is the output from my Terminal session. pi@kolibri-saaresalaam:~ $ kolibri status INFO 2025-05-02 07:22:50,677 Option DEBUG in section \[Serv…

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## [Assistance Required for Updating Kolibri Remote Servers via Satellite](https://community.learningequality.org/t/assistance-required-for-updating-kolibri-remote-servers-via-satellite/3714)

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**Author:** [@Develop\_Innovatech](https://community.learningequality.org/u/Develop_Innovatech)\
**Replies:** 12\
**Last updated:** [May 19, 2025, 3:21pm UTC](https://community.learningequality.org/t/assistance-required-for-updating-kolibri-remote-servers-via-satellite/3714 "2025-05-19T15:21:44Z")

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Dear Kolibri Team, We hope this message finds you well. We are reaching out to request your assistance with a specific challenge we are facing. We are deploying Kolibri on remote sites that lack Internet connectivity. …

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## [Systemctl error during upgrade to 0.18](https://community.learningequality.org/t/systemctl-error-during-upgrade-to-0-18/3734)

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**Author:** [@mrdavidhaag](https://community.learningequality.org/u/mrdavidhaag)\
**Replies:** 3\
**Last updated:** [May 12, 2025, 8:11pm UTC](https://community.learningequality.org/t/systemctl-error-during-upgrade-to-0-18/3734 "2025-05-12T20:11:19Z")

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Hello Support - hope all is well with you. We built a new VM in Proxmox server to replace a many year old install of Kolibri for ObAnggen School - huge database and recently coaching not functioning well. Decision was …

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## [KOlibri unclean shutdown](https://community.learningequality.org/t/kolibri-unclean-shutdown/3584)

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**Author:** [@safi\_khan](https://community.learningequality.org/u/safi_khan)\
**Replies:** 1\
**Last updated:** [January 28, 2025, 5:13pm UTC](https://community.learningequality.org/t/kolibri-unclean-shutdown/3584 "2025-01-28T17:13:55Z")

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We are using kolibri-server and I tried stopping and starting the kolibri server to turn on profiling in the options.ini file but I am seeing this error when I try to start the kolibri server When I try to stop it again …

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## [Avtividades h5p](https://community.learningequality.org/t/avtividades-h5p/3716)

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**Author:** [@NABIBLE23](https://community.learningequality.org/u/NABIBLE23)\
**Replies:** 0\
**Last updated:** [April 23, 2025, 11:49am UTC](https://community.learningequality.org/t/avtividades-h5p/3716 "2025-04-23T11:49:12Z")

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Buen día tengo detalles para visualizar recursos h5p como por ejemplo un quiz o video interactivo, me pueden asesorar al respecto. Gracias

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## [Kolibri Studio Error – Inconsistent “Incomplete Resources” Warning](https://community.learningequality.org/t/kolibri-studio-error-inconsistent-incomplete-resources-warning/3592)

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**Author:** [@William](https://community.learningequality.org/u/William)\
**Replies:** 9\
**Last updated:** [April 14, 2025, 2:41pm UTC](https://community.learningequality.org/t/kolibri-studio-error-inconsistent-incomplete-resources-warning/3592 "2025-04-14T14:41:16Z")

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Hello Kolibri Community, We’re experiencing an issue with Kolibri Studio, where we keep getting an error related to incomplete resources (screenshot attached). We have thousands of resources, and many of them are showi…

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